Best Western Plus Hollywood/Aventura

"The hotel for the price paid wasn’t great in all honesty. The room was ok but littered with issues- paint peeling off the door, tap loose on the sink, plug blocked for the bath/shower, lights not working, stains on the foot stall. The bed was relatively comfortable but all round the room was poor. Given I paid well over $220 you really expect better for this sort of prices The main positive were the staff on the front desk were very friendly and attentive! A credit to the hotel and business"

"Diego at the front desk is great. You can tell he wants to make sure all guest needs are taken care of. He is was friendly but professional at the same time. Best Western is lucky to have a representative like Diego. Our room was clean and comfortable. When we stay in hotels I check the beds and furniture thoroughly for bugs. Our room was fine. Breakfast was also good."

"Honestly the worst hotel experience I’ve ever had, and I’ve traveled a lot. I can’t believe there are no comments on safety. I have never felt so unsafe in a hotel. I was kept up until 4am due to pounding and overall loudness/lights on in the room next to me with a communicating door. After 40 min I called the front who said “she’s trying to get in the room. Maybe we should call the police I hope he’s not dead in there”. Figure of speech or not this is not the thing to say to a hotel guest that is already on edge because of the conversation I heard earlier from the room that involved a lot of cursing and screaming. Finally the pounding stopped but then the person opened their communicating door, allowing me to hear even more of their noise/now blasted with light and left wondering at 4 am why in the world they’d compromise their security by opening that. If I wasn’t scared to leave my room I would’ve asked to be moved. It doesn’t end there. Breakfast doesn’t start until 730. Many people staying here need to conquer Miami traffic and be at work by 8??? A little late? I didn’t know it wasn’t until 730 and it was open so I helped myself. A man came out, stared at me, and pointed at his watch and said 730? It was around 715. I know I was wrong but you don’t EVER have to be rude, esp if you have a tip jar out. And not knowing what someone is going through, like me off 3.5 hours of sleep. Sketchy location. Only thing good was the receptionist who is very nice . STAY away!!!"

"My kids & I stayed overnight. Woke up the next morning to sugar ants in our food, bed, and luggage. Went to the front desk and spoke with Diego who said he will inform his manager. I called the hotel all week to speak to the manager and emailed. I have not received a response back. I am high dissatisfied with my stay here. I spent a lot of money to stay one night. Plus thrown away food I spent to feed my little ones."