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Sheraton Suites Fort Lauderdale at Cypress Creek
555 Northwest 62nd Street, Fort Lauderdale, Florida, United States
About the Sheraton Suites Fort Lauderdale at Cypress Creek
Sheraton Suites Fort Lauderdale at Cypress Creek is a luxurious lodging option located at 555 Northwest 62nd Street in Fort Lauderdale, Florida, United States. This upscale hotel offers spacious and stylish suites for guests to relax and unwind in comfort. With modern amenities, a fitness center, outdoor pool, and on-site dining options, Sheraton Suites Fort Lauderdale at Cypress Creek provides a convenient and enjoyable stay for both business and leisure travelers. The hotel's prime location also offers easy access to nearby attractions, shopping, and dining options in the vibrant city of Fort Lauderdale.
Photos of Sheraton Suites Fort Lauderdale at Cypress Creek
555 NW 62nd St, Fort Lauderdale, FL 33309, United States
Reviews of Sheraton Suites Fort Lauderdale at Cypress Creek
"*A Frustrating Stay at Sheraton Suites Fort Lauderdale* My recent stay at the Sheraton Suites in Fort Lauderdale fell far short of expectations. From the outset, the check-in process was chaotic and stressful, largely due to the unprofessional and dismissive attitude of a staff member named Brianna. Despite having a confirmed reservation for a King bed, we were inexplicably informed that our room had been given away. We were offered a room with Double beds that was significantly subpar for a couple, with the assurance that we would be moved to our original room the next day. However, when we followed up on the promised room change the following morning, we were told the hotel was fully booked and our request couldn't be accommodated. This felt like a blatant disregard for our confirmed reservation and the initial assurances we received. Adding to the disappointment, our assigned room wasn't good, with uncomfortable beds and pillows, malfunctioning power outlets and shower, and constant noise from the nearby railway tracks and poor noise insulation that disrupted our sleep. The situation was further compounded by the lack of basic amenities in the Sheraton lounge, which inexplicably lacked even bottled water β an essential item for any hotel, especially one expecting guests to pay extra for lounge access. To top it off, the elevators were frequently out of order and slow, causing long wait times and further inconvenience. The entire experience highlighted a concerning lack of attention to detail and disregard for customer satisfaction on the part of the hotel management. I would strongly advise potential guests to consider alternative accommodation options in Fort Lauderdale, as this Sheraton Suites location falls short of the standards one expects from a reputable Marriott branded property."
"Flying to Ft Lauderdale I honestly never expected to arrive and stay in a "Sheraton" in this condition. Walking in it looks fine but immediately were greeted with poor customer service. Our room was given away to someone right a head of us. Eventually we got a room and were met with a very pungent odor in the room. The back door does not have a screen in it, accompanied by spider webs and bugs, its not exactly what you want having an open door to. The room on top of that could be mistaken as a sex room... stains on the couch, all over the carpets, crumbs from however long ago still all over. Thank god it is just me and my Wife, because I would NEVER allow my kid to be on this carpet. After asking for maybe a new room, we were once again greeted with a simple "No, I dont have any" with absolutely no action to check the computer. Humor me for heavens sake. After one day being here our key cards stopped working which also caused an hour and a half of inconvenience just going up and down the single operational elevator because the other one the staff is busy going up and down constantly so you never see it. Long story short, this is everything but a relaxing stay and will definitely be reconsidering my choice of hotel provider."
"On arrival, the front desk was very welcoming, like they are receiving their own family. All the employee, we came across was having one thing common, "make the guests feel welcomed and happy". We stayed there as group. The rooms are spacious, clean and tidy. Everyday, house keeping was making fresh rooms and replacing the accessories with new ones as needed. Bathrooms are probably upgraded because they look a lot more modern. Gym is well equipped, pool has beautiful threes and very clean bathrooms. Will definitely going to stay there again"
"My recent stay at Sheraton as a loyal Marriott Gold Elite member, was unfortunately far from satisfactory. The room conditions were deplorable, with stains on the carpet and couch, uncleaned facilities, and an overall lack of hygiene with fecal matter in the toilet and urine spots on the floor. Despite assurances from the front desk about a manager contacting us, no communication occurred well over a week now. We quickly checked out. Surprisingly, we were not offered a refund for the inconvenience caused. I'll be attaching pictures for clarity. This experience has led us to reconsider our loyalty to Marriott. This is what we walked into."
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