Holiday Inn Express & Suites Lantana, an IHG Hotel

"This H.I. Express is outdated and worn, at least based on the room we had. Bathroom seriously in need of a reno (photos). Shower leaves a river outside, which must've damaged the door and rather than fixing the shower cause, the door was brilliantly screwed together. Fan was squeaky and loud. Desk staff seemed unenthused. A poor value for high cost of the room."

"This is perhaps the worst Holiday Inn Expres we have ever stayed in. I have pictures of a primed but not painted bathroom, a couch with enogh disgusting stains to turn your stomach and a smell throughout the place that was not pleasant. We went down for breakfast at 9:30 only to find that there was no milk for ceral (we asked) and several other items were also lacking. BTW - the TV was old and the picture very dull and unwatchable. I will be following up with a letter to Holiday Inn and IHG."

"If I could give this hotel a zero I would. I’ve stayed at many holiday expresses. This is by far the worst. First off..we found multiple cockroaches in our room, one was crawling right next to my husbands food as he was eating. He killed it and moved on … then we get into our bed and start fluffing the pillows and bam cockroach hanging out right under my pillow. It was absolutely disgusting, we called the front office and asked them to please change our sheets and give us more towels as we paid for 4 people and they only gave us 2 towels. They said they would take care of it and never came. When I went to the front desk to ask the night shift worker what happened why no one came she made a very disrespectful face and said I wasn’t here I don’t know. Didn’t offer to have my beds changed or make it better about the cockroaches in my room I found.. oh one more thing to add to this horrible stay. Check out was 11 I paid til 11.. you took almost $400 from me for 2 nights check out at 11.. I was barely out the door at 9:10am loading my children and car up when they shut my key off!!! I wasn’t even done loading my car or grabbing my coffee. My children deserved better for their birthday weekend. I’m disappointed in this hotel and the hotel workers. I will not be staying at another holiday express again. I pray I didn’t bring the cockroaches home with me."

"I don't know who is he lady that takes care of breakfast but she's horrible. had no food ready.. was yelling at my kids to stop taking food. the most nasty attitude that I've ever seen in a hotel."

"Absolutely retarded people and IMO, racist against white people. Tried to check in and they stated I was banned from the property, which is absurd. They refused to give a reason why I was banned after first trying to say it was a payment issue. Once that was proven false, they just stated I was banned and that was that. The Manager wouldn't even speak to me. She spoke AT me and all she said was either leave or she'd call the Police. All this after accepting my reservation and money, which of course now takes 10-14 business days to have returned. Calling the corporate number is pointless also, as none of them speak english clearly and all they do is read from a Script, no matter what you say. I can not give these people a bad enough review. It's always been a shady Hotel, but it's now gone down to ghetto status. Pool and deck is filthy also and you are surrounded by Crackheads. Motel 8 on one side and a Comfort Inn on the other. Definately the Stroll for the Ladies of the Night and clearly a lot of dope fiends. All I can say is, enter at your own risk. They could offer me a FREE stay now and I wouldn't accept it. The Manager is an absolute liar and I firmly believe that race played a part in this. My being white was clearly an issue with these people. Good luck is all I can say....."