Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

"Don’t walk, RUN from this place. Started off with us not being able to get our room until 530pm, we showed up at 430pm on Wednesday, Valentines Day. Not sure why, but when asked if it was possible to move to an available room, Denise responded with an emphatic NO. No looking in the computer, no let me see what I can find, no offer to hang out at the pool or bar until the room is ready. Nada. Just NO you’ll have to wait. Fast forward to 930pm after dinner. We get to the room and A/C doesn’t work. Johnny, the maintenance guy and the only person who seemed to care, tried in vain to get it fixed, but couldn’t. So, we decided it was probably good idea to move to a different room. Guess what?! No other kings rooms available from Denise. We checked online, 3 different king rooms show available on the Hilton app, but “there’s no more king rooms going out tonight”. So here I type this review, on Valentine’s Day, in a separate bed from my wife, because customer service takes a back seat at this hotel."

"Business Stay, Check In Late Afternoon Tuesday A Girl Front Desk Julie Not Good. No Smile, No Greeting, My Keys Did Not Work For Room. Never Apologize. She Was The Worst I Come Across. My Company Has A Account With This Chain. I'm Telling My Boss To Pull It. Further More My Room Was Dirty, She Sent Me To A Dirty Room. Not Good. I Am A Diamond Member. Hilton Will Get A Call On This. Hampton Inn RCA Better Than This. Double Tree Awesome.last Time I Stay. I Will Spread The Word. But Julie Not Good At Greeting Customers. Getting back to your reply Do you know that my bathroom near the toilet was stained in pee on the floor was never clean properly Also found a dirty towel in the cupboard in the back lower shelf. I think your maid staff needs to have some quality control. And just remember one thing I'm going to make a call to Hilton I am a diamond member I only stay at Hilton hotels This is the first hotel that I ever found a dirty room but I'm calling Hilton to report this issue with the customer service in a dirty room I've had. This is not over."

"Stayed one night en route to Port Everglades. Easy access from interstate and many dining options nearby. Bed was comfortable, but housekeeping was poor. No hand or face towels were stocked in the bathroom and a dirty washcloth was left hanging on the shower curtain. Tissue box was empty. During the manager's evening reception, the older of two bartenders seemed confused and brought my wife the wrong beverage twice with no acknowledgement on his part. The breakfast omelette maker was excellent and provided the best service during our short stay. Self-parking is available for $18 per night. We would not stay here in the future."

"Very nice property. Check-in was quick and easy. Friendly staff. The welcome cocktails are a nice gesture. As far as the room, it was spotless. It has all the amenities one needs. I wished the restaurant and bar opened at 3pm and not 5pm. Regardless, it was nice to have a bar and restaurant on site. There is plenty of parking in the garage next door. It's $18 per vehicle. A little pricey for self parking, in my opinion. All in all, I would stay again if in the area."

"Update: we started here for 6 nights, and our room was not serviced for 4/6 days that we were here. The kitchen staff is friendly and kind, especially Chef Kenny, who makes a delicious made to order breakfast each morning. The rooms could use updating, and they need to hire housekeeping staff. We have been staying here for four days, and our room has only been cleaned twice. When we requested service, we were told that the staff hadn’t gotten to our floor yet, but the front desk later admitted that they simply forgotten about us. My husband is a Hilton Diamond Member, and we’re allegedly staying on the Premium Level. Update: we’re now at the end of another day, and our room still hasn’t been cleaned. We have been out all day and just returned so that we can shower and get changed to go out for the evening, and our “premium” room hasn’t been touched. For the second day in a row."