Holiday Inn Express Jacksonville East, an IHG Hotel

"Darren at the front desk is by far the best person I’ve had to check me in at any hotel. I haven’t had someone get me in my room so fast before with amazing customer service. I’ll definitely be back because of him."

"Great place so far! This is my first time staying at this location. It was very close to BestBet and I was staying overnight to play a tournament. I was pleasantly greeted by Darren and he got me checked in quickly and with a lot of witty banter, it made the chore of checking in go a little faster. The room was clean, smelled nice, and in great condition. The only issue the tv remote was missing so I called down and he found a spare and walked it up to me quickly, problem solved. An unexpected surprise is the good internet and the ability to cast from my iPad or iPhone to the large TV, it actually worked the first time. This will be my go to when I need to stay in JAX or if someone asks me where to stay. Good price can be found using CostCo Travel"

"Embarrassing experience. The rooms weren't clean. The sheets didn't look fresh. A staff member opened the room on me. On the top of it, i left my earrings behind and no one bothered to answer my email. No lost and found? It was also pricier than other holiday inn therefore, this location is needs some polishing."

"Location is right off a major road, making it difficult to get onto South 295 at times, however everything else was great! Breakfast was amazing with many options each morning. Staff was very friendly, even the maintenance guy always wanted to help. The lady at breakfast did make a rude comment and implied I should sit downstairs for breakfast instead of taking it back to the room. Darren was very helpful and friendly each time he saw us, greeting and offering assistance. However, he did get offended after informing him my wash cloth was dirty (large dirt stain very visible). Overall, because we were what you consider “needy guests,” the stay was great and quite comfortable!"

"Miss Aurora is such a gem! She was extremely helpful and so sweet. She does a fantastic job in the mornings with breakfast and making sure everyone has everything they need and that everything is stocked. The hotel itself is at a great location, we were close to so much which was really convenient. It was clean, the staff was kind, our room was spacious & the bed was very comfortable. Would definitely recommend staying here!"