La Quinta Inn & Suites by Wyndham Jacksonville Mandarin

"Edit 11/21/2023- I drove by a couple days ago and this hotel is STILL fenced off and looks abandoned over a year later. 9/2022- Hotel doesn't exist. I called reserved a block of 25 rooms on March 30th for my wedding which is next weekend at the La Quinta Inn & Suites at 3199 Hartley Road, Jacksonville, Florida 32257. That went smoothly. I reserved a room for myself in that block on August 16th and that went through smoothly as well. Other guests have reserved rooms at that hotel as well and they also had no issues making their reservations. The number everyone called to reserve rooms was the number listed on the hotel website and the automated message confirms it's for this exact location. The confirmation emails also state it's for this location. I happened to do a drive-by of the hotel last night and found the property abandoned. A google review posted last week states that the hotel is shut down until November of this year. According to the hotel across the street, that hotel has been shut down for several months. I was never contacted about it closing and neither were any of my guests. I am now scrambling trying to get my guests rebooked at another hotel. I called multiple times last night and this morning and have been transferred from Group Sales to Customer Care, to General Reservations, back to Customer Care, back to Group Sales and no one has been able to explain how I was able to book rooms at a hotel that doesn't exist anymore. Someone I spoke with on the phone confirmed that initially they could not see that the hotel was shut down, but after some digging they saw that new reservations could not be made because the location was closed. No one that I talked to in Group Sales, Customer Care, or General Reservations yesterday or today was able to transfer the reservations from the La Quinta to the Ramada across the street which is also owned by Wyndham, and no one was able to get me the same rate for the rooms. All I was able to get were the names of the other guests who reserved rooms at the La Quinta in my block and I was able to cancel their reservations. They told me they were unable to contact the rest of the guests who may have booked outside of the block of which I happen to know there was at least one. I have been bounced around the phone for the past 8 hours (2 yesterday and 6 today) and no one is able to help me. I have been waiting on an email reply from the manager of group sales for the past 3 hours and had to call twice during that time to get an acknowledgement of receipt. This is completely absurd."

"Hotel is closed but still accepting reservations. We did a reservation through Priceline and we arrived at 3:30 am after a 6 hour drive to find out that hotel was all fenced. Still nobody knows about it. Horrible customer service from La Quinta and Priceline. Biggest SCAM in Jacksonville. Do not book here! If you get this hotel cancel it right away! Express deals in Priceline will choose this hotel. It is Closed! This was the worst night of my life when traveling. Extremely stressful ordeal, it ruined my plans, and I had a fight with my wife because of it. What a SCAM!"

"DO NOT BRING YOUR PET HERE THE ROOMS HAVE FLEAS. This was the first night of our trip and we stayed in room 338--we thought it smelled and it was dingy but we were with our dog and recognize that not every pet friendly room is going to be the cleanest, and we are not complainers. However, we thought we saw a flea on our dog while we were there, but couldn't be sure, and a few days later she has a complete infestation. We have had to take a whole day of our vacation to treat her, throw away her bed, wash all of our belongings at a laundromat, and may have to take her to the vet. This is unacceptable for a pet friendly hotel, please make sure you do not stay in that room with your pet. The staff was friendly, this was not their fault, and we didn't realize the issue until it was too late. I wish I would have asked for a different room upon realizing the smell. Really disappointed with La Quinta."

"Haven't even stayed yet. Called and spoke with Tara behind the reception desk. I informed Tara I would be receiving 2 packages in the mail and she said she would make a note and hold them for me. Super nice! Also had a good sense of humor. I asked her if I could leave a good review of her professionalism with her manager. She advised me to leave a Google review. So this review is more about an individual staff member who had a great attitude and less on the hotel itself. I'll stay there this weekend. If I don't update this review with negative information from the stay, then assume that I had a great, clean experience. Thanks, Tara for your good attitude!"

"One roach in my room. But after that fast stomp I got to enjoy their decent amenities. Their room is out of date, and the entire floor I was on smelled up moth balls. The carpets felt dirty, but it's still better than a red roof. Service was helpful and patient, and if I remember correctly breakfast was great. The biggest positives here are the clean and soft beds, the decently clean bathrooms, and the breakfast."