Southbank Hotel Jacksonville Riverwalk
1515 Prudential Drive, Jacksonville, Florida, United States
About the Southbank Hotel Jacksonville Riverwalk
The Southbank Hotel Jacksonville Riverwalk is a charming lodging establishment situated at 1515 Prudential Drive in the heart of Jacksonville, Florida. Boasting a prime location along the picturesque riverfront, guests can enjoy stunning views of the city skyline and easy access to the vibrant downtown area. The hotel offers comfortable and stylish accommodations, top-notch amenities, and exceptional service to ensure a memorable stay for every guest. Whether you are visiting for business or leisure, the Southbank Hotel Jacksonville Riverwalk provides the perfect home away from home in this bustling city.
Photos of Southbank Hotel Jacksonville Riverwalk
1515 Prudential Dr, Jacksonville, FL 32207, United States
Reviews of Southbank Hotel Jacksonville Riverwalk
"Karl was great during check in. Having the Riverwalk just behind the hotel is a big plus. Overall cleanliness is low in the common areas, especially on all the beams and air vents that are up high and hard to clean. Rooms are small and not the cleanest feel to them. Not dirty but not pristine. Bed was lumpy and worn out. Strange hours for restaurants and bar but I’m sure that is a labor issue."
"Absolutely loved staying here! Everyone from the valet to guest services to housekeeping was extremely professional, respectful, and friendly. The main entrance was extremely clean and inviting. The lobby looked beautiful and was large with lots of seating to accommodate larger groups or multiple families. The elevators were glass and as you traveled up and down from your room you could look into the center of the lobby! The hallways to the room smelled and was very clean. The rooms themselves were very clean. We had a double queen room and both beds were sleeked with tight white bedding that smelled very fresh! The bathroom was spacious, allowing a couple to both be in getting ready without interfering with one another. We also enjoyed the location. We were in town for a hockey tournament and was 2 minutes away from the rink. Anytime we Google something, like "pizza " or "matcha " all results were in walking distance! We loved our stay here and will definitely stay here again due to the amazing staff, cleanliness, and surrounding environment."
"To be newly remodeled the rooms were sorely lacking. Plugs so loose you couldn't charge your phone, no phone that worked to even call for maintenance or to ask the front desk questions and no place, bench, folding luggage of any kind so luggage was on the floor. No coffee bar- very odd for a conference center. One powdered cream and sugar packet for each cup in the room. Insufficient and real cream and decaf coffee is basic even at a Hampton Inn. They had coffee at 6 this morning in the lobby but no decaf. The valet were excellent; front desk staff were pleasant but clearly they couldn't provide services that weren't available. I don't plan to go back."
"Good customer service. The bar area is nice and the food was good. Weather was terrible so I didn't check out the area. Room was clean and comfortable. Nice large shower. Had a balcony with a pool view. thing I didn't like was the parking."
"Starting off with positive location was great. Easy access to the ferry, great restaurants and bars located within walking distance. As far as the hotel itself…. The best way I can describe it is lipstick on a pig. It wants to be nice but is far from the standards its pictures and website represents. Was in town with large group 20+ and wasn’t able to switch hotels or we all would have. Our room had broken furniture/fixtures, Stains on floor, walls and sheets. Let front desk no issues but never got a response. Was told manger would get with us and did not. No hot water for shower in evening. When I called front desk asking about hot water each night was told we put in an order for boiler to be checked. Also beware each room was charged for valet parking on our final invoice even though we didn’t even have a vehicle. This happens to multiple people in our group."
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