Hampton Inn & Suites Fort Myers-Estero/FGCU

"Rooms were clean service was good but it was definitely noisy on a Wednesday evening around midnight. I'll stay again but I don't typically expect screaming and music like that during the week"

"Loved our stay here! The staff is so friendly and kind. The rooms are very clean. The breakfast was great. The hotel felt very updated. The walls are little thin but we would 100% stay here again."

"Our room was very clean and comfortable The bed was so good. Super spacious and well kept. I do have to say it gets noisy with the small gaps the doors have. The breakfast isn't good, not to be ungreatful, but the coffee although hot was soo bitter ( bunch of guests commenting) The rest is just ok. Why am I complaining about the food? Because for a small hotel at $280 a night, you'd expect a bit more quality. The service was so good Kindness and friendly demeanor... the food ladies awesome too!"

"On last Saturday we had the worst experience because we arrived at the hotel to check in and they gave us a room with a single bed, when we had already reserved two beds. At the front desk they told us we could use the couch but we didn't pay for a bed and a couch, we had paid for two beds. Finally, they told us that they had no more rooms for us and it was a system problem. So the only option we had was to ask for a refund and they still told us that the system would not let them refund. We had to wait an hour, no one resolved anything and the response was for us to call booking to request a refound. So, we had to go to another hotel and pay for the night there again. And today, ten days later, the hotel has not responded to booking emails to confirm the situation. and they haven't resolved anything. So we had to pay for two nights in two different hotels because of the hotel"

"Overall, this was not a good experience at a Hampton Inn. I reserved a room with the app.When I requested a digital key to go directly to the room, I received a message that I would receive the key when the room was ready. When I arrived a few hours later, the room was not available and the app gave me the same message about the digital key. The room was apparently occupied by someone else. We were given another room instead. That would have been okay. Unfortunately, the toilet did not work. I went back to the front desk and was given another room. In this room, the toilet did work. It usually flushed two or three times but at least it flushed. The TV worked but the guide was not functional. There was no fan in the bathroom. As a result, it fogged up and some of the items were getting rusty from the humidity. The bed was comfortable and the sheets were clean. I had a good nights sleep. When taking a shower, the drain was broken. The device for switching the shower was jammed but I was able to get it loose. It would never open up completely so some of the water went through the shower and some kept running through the faucet. The breakfast area was neat and clean and Miriam was doing a good job keeping everything stocked. The hotel is in need of a renovation. Overall, it is not the same quality as other Hiltons in which we have stayed. Unfortunately, despite the negative experience, the price was the same or higher than other Hampton Inns. My recommendation to potential guests would be to drive on and find a different place to spend the night."