NINI and LOLI

"Great shop and awesome help from consultant named Sofia! If you need to solve your problem related to newborn stuff - you need just to ask Sofia."

"We purchased a baby stroller 25 days ago for $719. Return policy on the receipt says 30 days for returns. We tried to exchange it for different model and brought the stroller to the store. Stroller was never unpacked before. And here the saga begins! People on the floor refused to exchange it blabbering something about 'store policy'. Multiple calls were made to a few, so-called 'store manager', and 'district store manager' and they refused to exchange it as well referring to a NON-VISIBLE-NON-EXISTING 'store policy' about strollers. They DO NOT honor their own store return policy and DO NOT value their customers. People, please, STAY AWAY from this business and purchase your highly priced items from a reputable seller."

"Very upset to receive such terrible customer service today after going out of my way to support a local business . I tried to exchange a brand new unused baby gift for a larger size, I had the purchasers information to look up the receipt in the system but the price tag had been removed. My mom and I purchased all our baby gear from nini and loli even though the prices online were substantially lower on the big websites, because we thought we were supporting a brick and mortar store that we actually got to have fun visiting! And that we would get better customer service throughout the process if we had any concerns or needed help selecting the right things. I could have paid $300 less for my stroller at Bloomingdale’s. Or shop directly on kissy kissy website for all layette for 20% less. We knew this but decided it was more fun and better for the community to shop local . The manager in the store today was actually rude and told me while playing on her phone while I was speaking that “it wasn’t that she was not interested in what I was saying, but she has more important office work to do “, they would not even look up the receipt, just turned me out of their empty store by the way. I drove 25 mins from Miami Beach to do that exchange with them and had brought grandpa with us to do some more shopping. Obviously will never shop with them ever again. Not a single customer in the store but between 2 shop workers, they did not have the “time” to be polite or kind or even pretend to try to help me find a solution. Will proceed via Amazon + big department stores that have excellent and flexible policies."

"Went here this morning. The staff was not welcoming at first. After talking over my needs one of the staff members showed me very few travel strollers that they have on site at the moment. The yoyo one and joolz aer. I’ve had a lot of questions to ask her and she was trying to help me with anything I could think of. That was great. This store doesn’t have much stuff available so it’s better to look online."