Saks OFF 5TH 18701 Biscayne Boulevard, Aventura, FL 33180

"There was a reason i never shopped here. Terrible customer service. I purchased a long sleeve shirt and got it home. I removed the tag to wear the garment. After taking the tag off to wear the garment i realized it was defective. An entire side of stitching on the sleeve and down the side of the shirt was undone. In good faith i brought the garment back three days after purchasing it. I waited in line and approached the agent when called. It just so happened to be the store manager AIDA. It all went downhill after that. She would not accept the garment for return or exchange. I even asked for store credit and she stuck to the store policy that the tag had to be attached. I explained the garment was defective . She wouldn’t budge for customer service. She then went on to say if the tags were attached she would have to look at the cameras and do an investigation and interview the cashier who sold me the garment to verify that the garment was defective and damaged when she sold it to me. Really? AIDA went from retail store manager to high profile forensics detective on 2.5 seconds. Anyways moral of the store is that AIDA you need to bend the rules for customer service sometimes. And understand that sometimes things happen. Another local store accepted the return and apologized for your behavior. Thanks!"

"Came back from visiting the store, still stunned. Garbage everywhere, racks have not been organized for weeks/months, the selection is worst imaginable(!), noone is helping on the floor. Any grownups left in the house? Shame! The store is dying..."

"What a team... outstanding. Start w Sarah, Willie and others where they were bending forward and backward to find what I desired and soo happy that they found it.. i think this is my store. Today is exemplary needing recognition. Just soo wonderful!!! Thank you for picking team that cares and committed to their job when everyone is partying this holiday week. Thanks.."

"I use to love the store but I was very disrespected by the Manager William Smith. I couldn't return an Item that I returned before.. is that normal?! They haven't even seen the product if it was refundable. Nothing! They sent me the wrong item and I can't return??"

"Poor product selection useless unfriendly staff. Rude and defiant rather than helpful. Better to buy it in the online store. Just one thing to be careful: don’t trust sale prices. When you order the item it arrives with the price tag showing full Piece as being the one you paid. Bad practice."