Maison Hipp Custom Clothier 2419 3rd Street South, Jacksonville Beach, FL 32250

"This experience was so poor I would never recommend JT Vinson/Hipp clothing; Months late, constant mess ups, unauthorized charges, ghosted. After having tailor made clothing every year for a work event (Tailors varying on the city we lived in) go anywhere but here for custom clothes. - 1 Suit 7 months late: had to be remade - 1 Suit never made ; 1 Blazer not made - 6 items 4 months late - Almost every item needing to be remade - Improper calculation of our payments (hand written) resulting in wanting more $ - Non authorized $1,000 charge of my card when we only owed $435 plus tax - Lack of response - Constant apologies without any action to back it up - Now no action to refund us for items we did not receive. June of 2022 my husband and I came in to have suits and shirts made for a work event in September. After picking everything out and eager for its arrival I brought in a couple items to be altered. July 14 we picked up those 3 items which were altered beautifully and paid for them. After being told it would take a month for our items to come in we return September 2nd but ONLY to pick up my husbands shirts, a pair of slacks and pay for the majority of the order. Every single shirt was made with the incorrect measurements, and were completely unwearable. But we had no choice as we had already paid for them and had to fly out for our work. Meanwhile I still didn't have my 2 shirts, my 2 suits, my husbands blazer and all his shirts had to be remade. October 22nd 2022 Kim sends us an email saying "I have your shirts here and Seth's remade shirts" Well I no longer needed them but we had already paid so I had her mail them to us. My husbands shirts STILL didn't fit. They now reversed the issue with smaller body and large arms. I emailed every month until November 7 when Kim said the fabric finally arrived. And that “I will do my best to get it to you for the Thanksgiving holiday.” Seems great, I thought "Eh not much she can control since the fabric was out of stock but alright I'll wait a little longer maybe I can wear it for the holidays" November 23rd I received a message saying "It looks fantastic, I took a photo, it's so fun! Unfortunately it's not going to fit you, the workroom mixed up your measurements, very disappointing. You've been so patient, thank you!" Finally in December 2022 I receive a box that contains my husbands remade shirts and my two blouses. It's now January 2023 and Kim emails "Your pants arrived yesterday and anticipate the jacket very soon, cannot wait to see it on you!!" I mentioned how I needed it before February 5th and told her to cancel my other suit and shirts, my husbands blazer and I would settle up on the payment. Weeks go by and no response. Finally February 26th she emails me how sorry she was, sends me the payment link and hopes I accept her apologies, this is probably the 12th apology and now it's becoming a pattern. Keep in mind we already paid over 3k and owed $435 plus tax for the remaining of my suit. Kimberly decided to charge my card without my authorization for $1,021. Thankfully I had it locked and now I was furious. I understand a supplier being out. However I don't appreciate the commitment to ’yes we can get that on time, please pay us’ and no follow through. While I enjoy Kimberly's upbeat personality and passion for clothing I can not express what a terrible experience we had. After going through my account I see we paid for at least half of this suit. After emailing them about this experience and requesting a refund for the over payment or the suit jacket I was met with no response. I followed up daily and still have not received a response."

"This custom clothier is everything you are looking for. Great atmosphere, great people, and even greater product. Allen Vinson and Company created a custom tux for my wedding and it surpassed every expectation, (coming from a very picky guy). Just like it's a waste of time and effort for Bill Gates to pick-up a dollar off the ground, its a waste of time and effort if your money is going towards any other clothier, unless it is the prestigious "JT Vinson." Go to the JT Vinson Clothiers, I dare you."

"I had a great experience working with Alan at JT Vinson creating a custom suit for my wedding day. From choosing the fabric, color, linings, buttons, etc the process was efficient, informative and pressure free. They really make it an easy and enjoyable process. I definitely recommend their services and will return for future needs."

"I was very pleased with my experience at JT Vinson. They were very accommodating and helpful with a custom suit for my wedding, even on short notice. I have never found a suit that fit properly anywhere, even after tailoring, until now. The suit and custom shirt fit perfectly and I felt amazing on our day. Highly recommend, I will be back for more clothing."

"I’ve been working with Alan over the past 6 years and he has made the custom clothes buying process simple. He has made everything from suits, to shirts, to blazers, to pants for me and I have no reason to purchase off the rack clothing again. With my measurements on file, it’s as simple as a phone call or email to put together a new suit or outfit, or we will get together and review new fabrics and looks. His team is courteous and responsive. It has been the best experience for me in the custom clothing world and my only regret is not finding him sooner."