La Quinta Inn & Suites by Wyndham Lakeland West 1024 Lakeland Park Center Drive, Lakeland, FL 33809

"My husband and I travel quite a bit for softball - we decided to stay at this hotel/motel from Feb 1-5 2024, we arrive late which was approved to do - next morning, I see a roach crawling on the wall - my husband kills it but when he pulled out the fridge there were multiple roaches!! there were also a couple in the closet. We go down immediately to the front desk - first we had to wait until she returned - she was a little upset that we rushed her from where she was - the restroom. She does not apologize for these sightings, just changed our room - we think everything is good - next morning, I'm in the restroom - here yet again, another roach coming from the back wall in the restroom and runs past me so I panic again and my husband kills it. I DO NOT like roaches and don't care to see them - the original room was dirty - that is why the roaches are so bad - maybe schedule the pest control company out more frequently - I work at a hospital so I know you will get pests BUT the customer does not see them if there is frequent service. This was the FIRST time in all of the hotels I have stayed in that I saw roaches - YES, I have been to Florida many times - to Hawaii and never have I seen them in my room - so I get home - call the Manager of this hotel (Jessica Medina) she asked for more information - which I gave right away - I had a case# and all - nothing was done !!! NOTHING at all. She promised me that she would contact me on email within hours but all I see is welcome to our REWARDS program - I will NOT and don't plan on ever staying at any of your brand hotels !!!! Do you know that we STILL have our luggage in quarantine - which is our garage, that is not attached to our house! I am so nervous that we brought home eggs from these roaches - So here I go one unhappy, UNSATISFIED customer can tell many !! I gave them a chance to make it better and I get crickets- so here we go World - do NOT go to this hotel/ motel whatever it is! Oh one more thing to mention - I thought that COVID protocol was over by now - We never received housekeeping - one of our towels was dirty - possibly could have been the rack that was dirty from no cleaning!! You have to make sure the room is clean if you have fridge, microwaves and carpet in the rooms - will attract all kinds of things - bad bad bad"

"You get what you pay for. Older rooms, but perfect for my need. Veteran discount available. Excellent service. No issues with location or other guests. Will definitely stay again when in the area. Check out the Antique Mall across the street!"

"We were given a 2nd room we were given because the first room 116 and in the first floor and we entered the room the window was open and when we tried to lock it the door the lock was smashed and broken. So that is when we requested a second room. We were given room 410 and this room was so disgusting and filthy and should not be allowed to let be stay, sleep live in. The couldn’t even provide a blanket for my disaster to sleep on sofa couch they gave something that resembled a table cloth. From the phone being covered in candle wax to just filth to all the lamps, the end tables with white splatters on it to stains on the floor to where we couldn’t even walk around with out socks or shoes on. The curtain was shredded on one side and the other side was missing. The smell coming out of the air conditioned was a horrible smell mixed with mildew and just straight foul smell. We contacted the manager as requested by Wyndham customer care and she was very snarky and rude to us. She was just wanting to be done with us, cuts us off. We told her we had pictures and we could show her since she was so “busy” she could not help us right now she was short staffed and 2 people called in sick. Do not stay at this hotel."

"I want to thank Ms. Jessica and her awesome staff for their consistent customer service, housekeeping, great customer interactions that many other hotel chains lack. My experience has never been subpar. Great location for shopping, entertainment, dining and local events between Orlando and Tampa. The staff is always at your service. I will continue to enjoy my regular traveling stays and doing business with these great people. Do yourself and your wallet a favor and see for yourself what top tier comfort and relaxing stays should be when you travel."

"Quick trip for our family, we have 2 kids and checked in around 9pm. We needed the cheapest hotel room and this was the best price. As we pulled up to the back door entrance there was an obvious drug deal going on so we had to wait in the car till the 2 gentleman walked away. Back door was open, didn’t need a key, pretty unsafe. We didn’t even want the kids to push the elevator button from how dirty looking it was. You can tell it’s an old hotel and it’s there not for the experience but for a quick stay. Bathroom toilet had pee around the floor, felt like a public bathroom. Big stains on the rugs and a muggy feeling to the a/c. The double beds barely fit 2 people on it but we laid our kids down sideways and that worked. I gave it 2 stars because we had beds to sleep on, a fridge to store water and clean towels and I’m grateful for that. But it’s not the cleanest and maybe not the safest."