Holiday Inn Resort Fort Walton Beach, an IHG Hotel

"The cook was terrible his attitude was horrible when the waitress asked him if he could fix it we could literally hear him throwing a fit in the Back cooking area was so much profanity it was very unprofessional I guess because it was 20 minutes till closing and we have small children that had to hear that and the little girl that was waiting on us she kept trying to apologize and it wasn't her fault and I feel sorry for her the and the whole staff that to have to work with a violent disrespectful person. But other than that the rooms were great and the rest of the staff was awesome we stay here every year and would like to continue but I don't know if we want to have to put our children through that again just to grab dinner"

"Spend there both Christmas and New years with my family and had a wonderful time. The food is delicious, the staff is kind and helpful. The only thing is that you need to let front desk now if you want housekeeping to clean your room every day, otherwise you'll be back to a messy room. Our room had a great view of both the pool and the beach. The room have a balcony so it's great for morning coffee while watching the view. Also, we saw dolphins! The location is great, you have plenty of things to do around, everyrhing is short drive distance."

"Amazing staff and calm, peaceful atmosphere. Location and view from my beachfront room were perfection! Hotel is in the process of getting a much needed facelift. Once the rooms are updated this hotel will be a winner in every way! Huge parking lot is a big plus during tourist season. Numerous restaurants & shops within walking distance. Perfect location is close to both Destin and Ft. Walton Beach."

"My main issue was with the room I stayed in for two weeks. I wanted to leave the first day! The room smelled like mildew, the tub was dirty and clogged, there was dirt marks and rust in some places. It was just not a good space at all! The cleaning services were terrible as well. I had the same dirt everywhere and some times they would just give me a stack of towels on my sink. Some of them would be dirty as well! Really nasty place but I guess I can only expect so much but the view was great. Customer service wasn’t bad either they were pretty nice and talkative! Loud people as well banging and being loud all night."

"I recently had a very disappointing experience staying at Holiday Inn Resort Fort Walton Beach, an IHG Hotel. Room issues: The sink was clogged, and the technician who came to fix it was unable to do so. The AC was very noisy and located directly next to the bed, making it difficult to sleep.Had to pull a layer of pillows to protect my face from the strong air coming off the AC unit. The AC front panel was dusty, and the AC unit itself had a large rust spot on it [ picture below]. The bathtub also had a small rust spot. The AC system was poor, and I woke up every morning with a clogged nose and sore throat. I asked to be moved to a different room, but the second room had the same issues. Food and beverage issues: I purchased the breakfast-included package, but the menu was the same every day except for one new item. There were no vegetarian or fasting options, and the only vegetarian option was breakfast potatoes and fruit. Beverages, juices, and water were not self-service, and I had to ask the servers for what I wanted. There was no menu of available items, and I had to ask the servers if certain items were included in the breakfast package or if I would be charged extra. The servers handed over bills to guests, even though breakfast was included in my package. This seemed to be a way to collect tips, as the bills only had $0.01 printed on them. I have never seen anything like this at any other hotel. Beach issues: Beach chairs and canopies were available for rent for $50 per day, which is quite expensive. Beach chairs and canopies could only be used until 5pm. Parking issues: Parking was $10 per day, which is unreasonable considering that there was no shade or garage. Guests simply parked their cars anywhere in the parking lot, and I don't believe the hotel had any way to verify that all cars belonged to hotel guests. Overall, I was very disappointed with my stay at Holiday Inn Resort Fort Walton Beach, an IHG Hotel . The room issues, food and beverage issues, beach issues, and parking issues all contributed to a negative experience. I would not recommend this hotel to anyone."