Journeys,

27001 US Highway 19 North, Clearwater, FL 33761

"Tried to exchange a pair of timberland boots for a half size smaller. Wife bought them for Christmas so they were a surprise and I didn’t get to try them on in the store. So of course I tried them on at home and walked around in them around our house. I decided to exchange them for a half size and was told they were too dirty to be exchanged and they couldn’t do it. Keep in mind I only wore them around my house and the only dirt was dust on the bottoms of the boots. I was able to exchange them at another journeys with no problem. Whoever the manager is here needs to hire some better kids to run their store because they’re awful."

"Honestly I wish I could rate it 0 stars. From the second that me and my little sisters walked into the store I automatically knew it wasn’t going to be a great experience. There were three young girls just standing around. All of them looked like they were wearing their pajamas (which I get maybe they don’t have a dress code there) but none of them had any sort of name tag or lanyard or anything to identify that they worked there. We came in the store about 10 minutes before closing time and my little sister knew exactly the shoe she wanted and just needed to try on two different sizes. Very quick and easy. The one girl was behind the counter talking on the phone with somebody completely ignoring me when I was standing right in front of her to ask a question. The other girl was standing in the middle of the store to which my little sister had to ask if she worked there and asked her for a size. The other girl was standing behind the counter giving us nasty looks. The whole entire time we were there (maybe 5 minutes) they were rude, ignored us, gave us nasty looks, gave us attitude, and whispered about us like we couldn’t hear. Very unprofessional. I saw one girl hold something up to her mouth but didn’t think anything of it until I walked up to check out and saw a vape right in the open on the counter in front of my little sister. They also started closing up the store 5 minutes before they closed while we were still in the store. Like I said we were there maybe 5 minutes, my sister just needed a pair of sneakers to match her homecoming dress and knew exactly what she wanted. The whole experience was honestly very sad. I’ve never walked into a store and felt like that. I work retail and the first thing I was taught was that we make the customer happy no matter what. These girls did not care one bit about our purchase. And instead made us feel very uncomfortable. Will never be coming back here again. If the girls were wearing name tags I would’ve gladly let the manager know."

"My daughter is shoe kid primarily tennis shoes. We often go here and she finds what she's looking for. If not, they will order and ship to our home. The staff is welcoming and very helpful. The pricing is reasonable."

"Really helpful, friendly employees. They took the time and found my son the right fitting shoes in a style he liked after we struck out at Journeys Kids. The Journey Kids store across the mall walkway also had friendly employees but unfortunately were limited in larger kids sizes."

"Associates were nice and friendly. Have gone here for shoes before. Got compliments on the shoes I ended up purchasing out of two pairs."