Scout & Molly's Sawgrass

"Beware of bait and switch tactics! My wife received a birthday email with a $25 gift card. The email from Susan with Scout and Molly's specifically stated," Black Friday would be a great time to use it." After driving over 6 hours to the store, I was told it was an " error in communication ". They refused to honor their promise. I will never be back."

"I have loved shopping at Scout and Molly's in the past. When my daughter visits, we go there and shop. Recently I introduced two friends to this store. One one the items I purchased 9 days ago was a lovely dress but I was worried about it wrinkling. I was told I could bring it back if I do not like it. There is a sign on the counter that I could bring it back in ONLY 7 days. I was so busy chatting with my friend, other customers and the delightful sales person that I did not see the sign and was not aware of the 7 day return policy. Today, I brought the dress back as it did wrinkle more than I thought it should. The sales person (not the same one) said I could only exchange it for something in the store today and not get a store credit which I thought was the policy. I was 2 days over the 7 day policy. That is not customer service as the 7 day return was not made clear to me verbally, though it was on the counter with lots of sales items, etc. I have shopped all over the world and this is not a customer friendly policy nor was the way I was treated customer service. I will not be returning and will make sure my friends are aware of how I was not greeted with customer service."

"This boutique has a great selection for a wide age range and is set up very nicely. I ended up getting a few tops and absolutely love them. Furthermore, the customer service is wonderful. I had the pleasure of being assisted by Susan at the store and she made the experience nothing less than delightful. We will be back!"

"My sister-in-law and I popped in and had a great experience. The customer service was amazing and the staff was committed to making our shopping experience fun. We love our purchases! Carol and Rachel are amazing!"

"I was very disappointed with Scout And Molly and their customer service. I bought a pair of AG jeans last March that cost over 200 dollars. Recently the zipper broke. Yesterday a sales person told me that they would speak to the sales rep for the clothing company and see what they could do...possibly replace the jeans because a zipper of that quality of jeans should not break within only a year, if ever. I thought, “what great customer serivice!” Then today I received a call from the manager at Scout and Molly telling me that they will not be able to help me, that the person who told me that should have never said that and that I “should go to a local seamstress and get it fixed for only 10 dollars and you’ve had a lot of wear out of them.” When asked about speaking to the sales rep, the manager told me there is nothing they will do. Although I don’t expect something for nothing, I would think that a small business would have better customer service and at least would have offered to pay for the repair! Now, not only did they lose my business by not spending $10 but several other friends’ business which would have resulted in more than thousands of dollars in potential sales. Scout and Molly should rethink their business policies. And after sharing my experience, I found that serveral other Ponte Vedra friends have had issues with their customer service as well. #BoycottingScoutandMolly"