Steps New York,

20505 S Dixie Hwy, Miami, FL 33189, United States

"The women working in that store on 2/12 @ 11:30 am were so disgustingly rude. They have no etiquette or customer service whatsoever. My mom have been coming to this mall & this store for years, they treated my elderly mother with such crass & ignorance it's so disappointing. To see women Belittle other women. My mother was complimenting the clothes & the store & when I Over heard how they spoke to my mother I immediately dropped the merchandise & left the store."

"Worst customer service ever! The manager is very rude, she does not care about the customer. Never going back to that store."

"Great service, I was there and I was in a hurry to go to function and I purchased a jumpsuit needing ironing I asked could they press it and with no hesitation the manager did it …I could not believe it"

"We went to STEPS today after we ate Chinese food, but had leftovers in a bag. My mom and I went into the store, I asked the cashier for a bag because even though my food was in the bag, I didn’t want any food to spill on the flood or the clothes. The cashier had to ask the manager (taller lady) if she could give me a bag. the manager said that she couldn’t give me a bag. I said “I just didn’t want the food to spill. She said “WELL, THE PEOPLE WHERE YOU GOT THE FOOD FROM SHOULD’VE GIVEN YOU AN EXTRA BAG. She was extremely RUDE and disrespectful, my mom was so embarrassed for me, she said let’s go. The wonder that store is always empty, that manager has no class, no people skills, and should not be in a position where she looks down at people. I used to buy at that store a lot, but now, they lost another customer."

"I had a horrible experience, I went to change a dress for a smaller size and the manger literally laughed in my face acting like that dress was never sold there. Then I go on to trying other dresses, asked the girls that worked in the fitting rooms for another size were she answers with “I don’t know you look for it.” They completely mistreated me, I was only given attitude from the staff. Never seen this in a Steps. Horrible experience. Doesn’t even deserve 1 star."