Victoria's Secret

"Me and my friends came had came in looking for a new corset top and bras and was greeted by the rudest employee ever. She told us we shouldn’t try on multiple things since once you try on one size and it fits all of it is going to fit she also said this with attitude. She said we couldn’t take more than one thing into the fitting room and followed us around the store commenting on my friends body saying “your bigger than that”. So rude!! We finally had enough and was putting everything away and she said “you’re not buying anything?” We told her no because we will not be giving our money to such a terrible store! We ended up taking our business to the coastland mall and bought the same items."

"The store manager at this location is horrible. Everytime I go in she’s extremely rude. She has accused me of stealing multiple times and has been so unbelievably rude every time I have encountered her. Today , 11/2/23 I tried to return a top that was not worn. It had tags on it and I still had the receipt as I had bought it less than a week ago. She gave me a hard time returning this item and was again extremely rude. She told me I reeked of cigarettes and that she shouldn’t let me return it. She sat there sniffing the top with a disgusted look on her face. I told her again that the top was not worn and that I have health issues that won’t even allow me to smoke. I’ve never touched a cigarette a day in my life and she sat there still telling me how much I smell like cigarettes. Very unprofessional"

"I am in disbelief by the way I was treated by the store manager here around 12:00 pm on 11/2/23. To start, I visited this location after going to Edison mall’s store (which is 10 minute from where I live) because I was taking advantage of the bogo perfume and $50 fleece set alongside the tote with a $100 purchase. While at Edison’s location at check out, I was told they were completely out of the tote bags which was a huge disappointment to me. I asked the associate what could be done and she turned to her other colleague at the register and he said I could take my receipt and items to another VS location and the process they could do is return the items and I’d repurchase from them to get the tote. I tried calling coconut point VS location multiple times before making the 30 minute drive , but the call would drop immediately after the automated message. So I went in person to the store in hopes to receive my tote. All the associates were very friendly upon entering and did their job correctly. When I greeted the manager and explained my issue she was SO rude and had a very cold look on her face. She immediately has rebuttals telling me “no that’s not right that store has totes we just started this promotion yesterday” and looked at my receipt and said “it’s because you didn’t spend $100 before taxes” which I corrected her, I spent $109 before taxes and it was on the receipt. Then she said no we can’t do it and was being extremely rude about the situation. There are nice ways to say no, and the way she was handling the situation, she was trying to be mean to me as if I did something wrong or was stupid. Then she said they could return my items but I wouldn’t be allowed to repurchase the fleece set because it wasn’t in their inventory yet. While returning my items, she contacted the Edison mall location and spoke to the manager there. As soon as she spoke to the manager, she was all smiles and had a very nice soft voice, unlike the tone she had while communicating with me. She then gestured to her employee to return everything and ring it up for me so I could get the tote. After getting off the phone with the manager, she said they had totes at Edison and she doesn’t know why they told me they don’t have them. It was almost as if she was trying to make it seem like I was lying. She also said they need to have enough totes for “her customers”. Excuse me but as soon as I step foot in the store and am purchasing items, I’m contributing to their sales numbers and am a customer at that point. I traveled 30 minutes to come into this store and I’m so disappointed with the company for allowing her to represent this store and handle customer issues. No matter what role you’re in, customer service should always be priority."

"The manager was absolutely awful. I was trying to exchange a bachelorette gift and the manager basically laughed in my face and told me that it was not a Victoria Secret item as I am standing there with the Victoria Secret receipt and boxing. This woman was completely unprofessional and was dressed in sweats instead of business professional. I will not be returning to this store."

"This is a small store and does not have a pink section. No biggie for me. Love their bras and underwear, they last a long time and keep their shape(when using recommended care of course). I love their rewards and coupons. Their sales are fantastic. And the best part that I don’t know of anywhere else does is I can charge to my account without having the actual card with me. Just use my ID. The sales teams are always friendly and helpful in all the stores I’ve shopped in, love the special treatment that‘s part of the core value VS has."