Lucky Brand

"I was not sure if I could make a return if I had bought some items of clothes online, but the people here were so helpful. Cici and the other young lady were so wonderful and went out of their way to help me through and through. I highly recommend this store to every one- such a pleasant experience!"

"The manager needs customer service skills. The younger staff member was very friendly and smiling!"

"I was sent the wrong order. I contacted their customer service because I didn’t think I should pay for the return shipping label since I was not returning my original order. They dragged the process for weeks and I never received the “prepaid” label they promised. I ended paying out of pocket to return the order. They took a while to refund me and once they did they had the nerve to keep $8 for shipping. I reached out again to customer service and they said they would refund me the money if I showed them proof that I paid for the shipping label. I was mad but I did. Now it has been over a week and I have not received the money and they are not replying to my emails. It is not about the $8, it’s about making it right when you mess up. I will never again order online from Lucky Brand."

"Mark is definitely one of the best salespersons in Florida. I’m a 19 year old college student, and have never been excited to go clothes shopping until Mark showed up. I went in to get a return as the clothes I bought were too large, and Mark could immediately tell me what size I should get, and when trying clothes on he gave me some other ones that were my style, whether I knew or not. If there were more stars to give, I absolutely would. Great guy, tons of fun, and had my parents chatting with him the entire time. If you’re looking at the outlet, this is where to go."

"Wonderful customer service! Christie C. (The name of the cashier per the receipt) was incredibly helpful and knowledgeable. Great deals on a fantastic brand."