Shoe Carnival 919 Lakeland Park Center Drive, Lakeland, FL 33809

"I took my niece shopping for her birthday. She wanted boots as she had gotten high tops for Christmas. They had several styles but not many sizes. We were not able to find a style She liked in her size. I presume that Christmas had taken a toll on the inventory. We will revisit a little later when stock has increased."

"Called them and they picked up and placed me on the table didnt say anything . I could hear them in the background i said sir or maam didnt even have the customer service standards to say thank you for calling please hold while i assist with customers inside the store . Definitely will be giving my upper management for our secret shopping the info with how a call is handled"

"This is the only place that my entire family gets shoes. Today was no different. New sneakers for me and a pair of safety shoes for my oldest boy. I did have a problem finding the right size for my safety boots due to being discontinued. The manager Scott came to my rescue and found my size at another Shoe Carnival, but it was over 100 miles away. He called them to verify they had them due to only showing 1 pair and is having them shipped to his store for me. He went above and beyond just to get me what I needed. That's what I call customer service. Great job Scott. Thank you..."

"Too many inexperienced young'ens running the place. No price tags, they claim they are too busy to price the shoes as they sit around complaining. No customer service skills at all... Ring up at wrong prices, etc..."

"I shop regularly at Shoe Carnival, they have the products I want and often have excellent sales as well as helpful and friendly staff. Plus it is fun to spin the when for a discount!"