Banfield Pet Hospital 4510 South US Highway 17 92, Casselberry, FL 32707

"I began taking my new puppy Bubba here Oct. 2022. I was talked into the Wellness Plan at $63 monthly. Comes out to $756 for the year so I do not believe I saved $$. I do not like that Bubba is taken to the back out of my sight. I do not like the"drop him off & pick him up later" policy, therefore I always wait. Fast forward to his neutering. Being I always stay & wait, no drop off for me. Obviously this procedure does require some time so I had no choice but to leave him. All went well3 days later Bubba had managed to chew an unplugged extension cord at 5:30 a.m. on a Sat. I called Banfield & spoke to the wonderfully rude receptionist as soon as they opened. This girl has no empathy what so ever. Bubba had vomited a lot of copper that he swallowed so I knew he would need x rays & medication. I was a wreck. This receptionist is always very curt with people. She was extremely unsempethetic regarding the situation. She was short with me telling me in an inappropriate very snide manner that they were very busy & I would just have to drop Bubba off & the Vet would see him sometime during the day! Keep in mind that this girl has a large dog (about 80lbs) that she brings to work with her & puts it in an exam room where it stays the entire time she's at work. So a room is always tied up with her dog. We've been told the dog has separation anxiety. This has been going on since last Oct. that I know of. The window to exam room is covered & the dog just barks & whines. With that said, one would think that this girl would be very empathetic & understanding towards other pet parents. Nope! I don't believe she cares. My belief is that she simply works there because she is allowed to bring her dog to work. I ended up taking Bubba to emergency vet for treatment regarding exstension cord. Got better treatment & much quicker treatment than he would have at Banfield. And was allowed to stay with Bubba except during X Ray's. A couple of months ago I stopped in with Bubba to pick up his Simpirica. Again rude receptionist. She sees me coming from petsmart & quickly hussles to the back. Office is packed. She comes out eventually, takes one look at me & says "you can have a seat, we'll be with you when we get to you". I said "I don't need to have a seat, I just need to pick up Simpirica for Bubba". Her reply "well we're busy so you're just going to have to wait". My reply "you know you give me a hard time everytime I speak to you on the phone & when I come in here. You are very rude. Because of you I will be changing Vets". Her reply with a shoulder shrug "okay". If she cared she would have been apologetic. I have emailed Banfields customer relations. 1 person contacted me & left a message giving me 2 different days that I could reach her. However both days I had obligations & was unable to call her. That's it. I feel like Banfield doesn't care how their staff treats the pet parents. Otherwise more of an attempt would have been made to reach me. It's not just me . Being I always wait for Bubba, I have listened to how this girl speaks on the phone as well as how she deals with people in person. She is curt, rude & short with people. She needs training on how to speak to people. How to show some sensitivity & professionalism towards pet parents. It's been 12 years since my last dog whom I also took to this Banfield & was always happy with them. Not anymore. Because of 1 person working there that is allowed to treat people so rudely, it has made me question everything that is being done to my Bubba when he is taken out of my sight. I have seen this this girl several times since & she has never even apologized. She won't even make eye contact. I have even spoken to an office Manager. And felt it was acceptable behavior. I went online earlier & found a Vet practice in Fern Park with great reviews so that's where I will be taking Bubba. I'm certainly not up for being treated rudely everytime I take Bubba to the Vet. Think it through before going here. This review has been posted for 4 months. Nobody has attempted to contact me."

"I brought a beloved cat here in 2019 to be euthanized and had such an amazing, sympathetic experience that when it was time to say goodbye to my second cat, I opted to bring her here as well. I didn't realize the entire staff had changed, and not for the better. The receptionist booked an appointment for a dog, and I had to wait 45 minutes for the Vet to come in. I was then told my cat moved well for her age (she was 18 years old), and was told that the Vet would "personally feel better" if we ran diagnostic tests to see if she had any underlying medical conditions, rather than just, and I quote, "euthanizing her because of old age." I was then given the option of a $200 kidney panel or a $75 bloodwork panel. When I asked what would happen if she didn't have any issues, the Vet did not give me a direct answer and again reiterated her desire to do tests. I absolutely felt pressured to agree. Thirty minutes later, the Vet returned to announce my cat had "elevated kidney levels" and a heart murmur, so she now "felt better" about proceeding. I had been at the clinic for 90 minutes at this point, and still didn't understand how the Vet's personal opinion outweighed my cat's declining health and habits. When my cat was ready to be euthanized, the Vet Tech called her "spicy" and proceeded to pull out her personal cell phone and took a photo of my cat. She didn't explain why she did this, nor did she ask my permission in such a sensitive moment. I was never offered nor received a receipt for payment, which was handled in an indifferent manner by the receptionist. In all, I was at the clinic with a distressed cat for two hours in what was a terrible, traumatic experience. Corporate indicated local management would be in touch within 5-7 business days of my complaint, but as it has been several weeks since then, I can only presume local management either doesn't care about what their staff does, or condones their behavior. I will never bring a pet here again, and I strongly advise against anyone else using this clinic, either."

"On Thursday August 3 we had to make the very difficult decision to euthanize our 15 year ago blue healer. We looked into an in home service to make it easier on Riley as he couldn't walk and to give our other dogs a chance to understand and say their goodbyes. They couldn't do to procedure till Saturday and the cost kept going up. From $375 to $750 over three conversations? I called Benfield and they could get us in that day and while their cost included an exam because they hadn't seen Riley, which I understood, they quoted me all in $232. When we arrived they had a room ready for us. My husband and son had to carry Riley in. They allowed all 5 of us in and said to take all the time we needed. I so wish I could remember the vet's and technicians names I can not. The vet was a woman with a very thick Spanish accent, she was wonderful. So very compassionate And very patient. The tech had a difficult time trying to get a Catheter line into Riley's leg and had to get to vet in to place it, she too had a difficult time. After several attempts, I asked if she could give him something to relax him a bit. She explained the additional cost which I was fine with. This end of life experience had to be as comfortable as possible for him and us. It was the right call and made everything after much easier. Once it was confirmed that he had made his way over the rainbow Bridge I went to pay. To my surprise they waived the exam fee and the additional medication and only charged me $165. I can't say enough positive about this experience with Benfield during such a stressful period. I do recall one of the techs name was KyleI just can't remember the doctor's name or the female tech. We have three other senior dogs and when the time comes, we will be back and hope to have a similar experience. For those saying Benfield is only interested in your wallet, I strongly disagree."

"Today, my first time and I'm so happy. I did my appointment online. Very thankful with Kay she explain me everything she was very patient and knowledgeable. And thankful too with the Dr. Nicole M Nazario she called me and explaim to me the results...in spanish...THANKS!!!"