Banfield Pet Hospital 12215 South Dixie Highway, Pinecrest, FL 33156

"If I could give zero stars I would. I have never left a negative review in my 35 years of living but this was such a horrible experience. My puppy got vaccinated today and all I heard was him screaming at the top of his lungs from the other room. When I asked what was going on because I was obviously worried the tech responded with “Train your dog he bit me” ( he is 4 months old). I asked the vet what was going on he stormed off and said I don’t have time to answer you. I paid almost $300 for this experience. Management needs to do better. Please train your employees to be empathetic and react to stressful situations in a professional manner. I left unsure if my puppy was harmed and when I asked what happened no explanation was given. I understand shots hurt puppies but I don’t understand why he was yelling at the top of his lungs for a long period of time. It just isn’t right. Get the owner involved when the dog is beginning difficult. Don’t just have 3 people hold him down and be rough. People shouldn’t pay for such unprofessional behavior."

"Poor customer service and bad management. They are taking forever to approve a prescription request for Simparica Trio from Chewy. They first received my request on July 1st. It took Banfield 10 days to review the request. It was then denied because my dog needed to get his annual Heartworm Test. We were not notified and found out simply because the Chewy order was automatically cancelled and I called. I scheduled an appointment to get the test on July 11. During the appointment, I told the staff and doctor that a new prescription request was pending from Chewy, and asked to get approved promptly, given that I ran out of pills and my dog was supposed to take it on the 10th. They assured me they would do it by the end of the same day. They did not. I called twice on July 12. I also spoke with the manager who assured me they would do it by that day. They have not. This is blatantly ridiculous and disrespectful towards customers. Why was the prescription not approved right when my dog was seen by the doctor! I spent 50$ for the visit so that everything needed to get the prescription approved was settled. Yet, thr prescription request is still pending!"

"I love taking my dogs here. One of them is rather old and my other dog is about 3-4 years old (adopted). The staff here always treats them both like their own and for my pets, that’s priceless."

"So I did my due diligence and called ahead and asked the person that answered how much a rabies shot cost. The girl asked for my information and pulled up my account. She then went to confirm the price and informed me that it was $30. So I booked the appointment. Now the appointment was during my job so my boyfriend went and took my dog for the appointment he was now informed that it was $125, A price that was not discussed during the phone conversation. I spoke with the clerk and I told her that I want them to pull up the phone recording to listen to what the representative told me which was incorrect information. They told me they are unable to despite the automated voice system said the call was recorded for training purposes. They then informed me that the reason of the price was because my dog didn’t have insurance. which I can understand but why is it that when I called and the woman pulled up my profile and saw I didn’t have insurance and didn’t inform me that the complete price would be doctors visit and rabies shot. It was like a bait and switch. So what I advise is when you call them to ask if there’s any additional cost, fees, etc if you ever confirm or ask anything over the phone. Don’t rely on the phone recordings because apparently they have no access to it."

"I am truly grateful for Banfield Pincrest. The staff and Doc were very kind, welcoming and just really pleasant. You all were so great to Charlie on such short notice and emergency status. This location was very accommodating due to the circumstances. I truly understand the appointment schedules. Tristan took my call and made me feel very comfortable and priority. He took the extra step to communicate if the doc can or cannot see Charlie. Even if they couldn’t see Charlie, it’s that customer service that keeps me taking my pet to you all. Thank You!"