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H&M
5100 North 9th Avenue, Pensacola, Florida, United States
About the H&M
H&M is a popular clothing store located at 5100 North 9th Avenue in Pensacola, Florida. This iconic retailer offers a wide range of trendy and affordable fashion items for men, women, and children. Known for its stylish designs and high-quality products, H&M is a go-to destination for fashion-forward shoppers looking to update their wardrobe. With a convenient location in the heart of Pensacola, this store provides a convenient and enjoyable shopping experience for all customers. Visit H&M today to discover the latest fashion trends and update your look with their stylish clothing options.
Photos of H&M
5100 N 9th Ave, Pensacola, FL 32504, United States
Opening hours of H&M
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
12:00 - 18:00
Reviews of H&M
"My wife went to this H&M location on her birthday with the special 25% off email voucher that she received. Their system wasn't working properly when they scanned her email and once you scan it you have 13 minutes before it expires. The manager was called to the register to help after attempting to help, he told her that it's not working that she'll just have to come back another day. My wife explained that she received this voucher that is only good for the day of your birthday. The manager grabbed her phone and looked at it and just told her that she needs to come back another day. She asked if he could just manually enter the 25% and he said no. After some convincing, he told her he would enter it manually and told her not to be upset with him because it's not his fault?? The manager is horrible at this location. TERRIBLE CUSTOMER SERVICE."
"This review is mainly for the staff of the establishment, this is not to ridicule but to give an honest review thus the management should do something to correct it and improve the quality of their customer service. I witnessed an incident as one of their customers. (I also have not received the right treatment). It is almost always true that if you are in the customer service industry, customers are always right, however, there are exceptions to this; but even if they are not right you STILL need to treat them right. These two specific associates of H&M failed to do this. It was in the morning of June 7, 2023 around 11am. I was waiting at checkout and this lady was waiting for her change and its taking forever, it seems like the cashier was struggling. In my recollection the lady was calm and was just using her words and voicing her opinion as she was waiting. I had a short interaction with the nice lady (she is a teacher I learned from chatting with her) since she was waiting for her change. Then, when one of the crew came to check on the cashier, she merely stated a fact that the cashier must learn her Math. It was laughable for me because as another customer waiting in line it was exactly on my mind, “that the cashier really need to work on her Math”. They went ballistic on that lady and they were getting ready to call the security. I witness no hostility nor violence displayed by the lady but her words that evidently offended the cashier. The two associates, I believe was the one displaying hostility and violence against its customer. The associate’s voice raised, banging the drawers while I just observed that never once they apologized for the inconvenience they caused for the lady (the customer) waiting for her change. If I heard them apologize at least once, they would have a little of my sympathies but they never apologized for their inadequacy with their service. Additionally, I was supposed to be the next in line but they let another customer skip the line instead of us. They check out this customer before us when we were there the whole time. I was disgusted. It is baffling that in today’s world you are condemned if you speak the truth. To let the staff know even if they ask for a survey, it will come up that as cashiers they have to work on their Math - which evidently they are inadequate in skill. For me, the most that needs work on is their customer service. The best way to handle the situation was to apologize for taking too long to give the customers’ change because she doesn’t know Math!"
"Absolutely love the mens selection, this is my go to place for basic tees and sweat shorts.. also found some other goodies that I wasn’t even shopping for! super clean compared to other stores and the employees are very helpful."
"This location is hands down the best! The employees are nice and helpful the checkout line is always fast and they make sure the customers are happy. The store is always organized. I will definitely recommend this store and be back"
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