CVS,

10925 Florida 54, New Port Richey, FL 34655

"Worst Customer service EVER. Went to go pick up an over the counter medicine and went through drive through. All of a sudden I was told I need to come in to the counter. For one thing, I’ve never had to come in to get the medicine and the other, there was ZERO apologies or explanations about why the change. I’ve always gone through drive thru with my ID and no problem. But today, manager says basically, tough luck, we don’t know what you’re talking about. It’s a federal law. Really!? Since when and when did it change? Because she offered zero explanation and just said no. I’ve been a loyal customer but her, meaning the MANAGER had the worst ‘customer service’ and acted like their change in policy was MY FAULT and MY misunderstanding. When the truth is, either YOU don’t know the policy or your employees don’t because it was never an issue before. She didn’t offer ANYTHING except major attitude. Moving my prescription. You don’t want my business and I’m no diva, but no way in hell I’ll let someone in the service industry treat me like that. I’m also in the service industry. Manger in no way deserves to be a manager if she couldn’t de escalate the situation today. Explain, apologize, empathize, remedy or offer to remedy. She did NONE of the above."

"This is my regular CVS Store. I wanted to give Gina a review, the nurse practitioner at the Minute Clinic. I saw her today for some skin related issues. She seemed to really care and was helpful with my concerns. She was also patient and kind. I noticed the Pharmacy has a lot of complaints. When I finished my appointment with Gina, my prescriptions were already ready. I did not have to wait. Maybe luck? The front staff folks are usually pretty nice as well."

"The absolute worst pharmacy I have ever dealt with. The pharmacy staff is rude and they give you the run around on timing. They will tell you a time it will be ready but, then make you wait for them to fill it and dispense it when you come back at the time they said they would have it ready for pickup. The Pharmacy Techs have the worst attitudes. Four years ago this pharmacy was helpful and could do their job efficiently now they are awful!"

"I have called 6 times waited a total of 62.18 minutes for the pharmacy. Got hung up on 5 times and the last call they never answered. Horrible, terrible service. Trying to get my childs meds. No, I can not use the app, I am having someone write this for me because I am blind. This is shameful."

"Rude pharmacy personnel, computer/human operations need streamlining to be more efficient. Knowledgeable of how important it is to treat patients with courtesy and respect in the care community is imperative. A fast moving pharmacy can handle many tasks at once being able to accurately identify any errors. So that the patients we served were well taken care of. This place is on dire straits. When you phone them you’re on hold for long lengths of time when you do speak with someone they are short and most times seemingly don’t care. Just a few days ago I called to find out why they keep filling prescriptions that are not on auto refill. They told me oh, we’re sorry. Since then, I’ve changed almost all (with 2 exceptions) my prescriptions to another pharmacy."