Publix Super Market at Gateway Commons 9520 Buffalo Road, Palmetto, FL 34221

"Clean store. Efficient check out. Friendly employees. Needs more selection in the beef and bread departments. (IE Chuck roast sizes, shaved beef, larger burger buns, Kings Hawaiian Rolls)"

"I'm unsure which Publix I'm reviewing but it doesn't matter. I shop at Publix because the staff is great! It's a very positive friendly environment. Natasha and Kathleen at the Parrish location, are awesome! Best service ever as I get a wrap almost every day. So many friendly people at Publix! It is appreciated!"

"Ordered 5 subs at 5:15 p.m. to be ready at 8:30 p.m.. This was to feed company traveling from California who had been traveling for over 15 hours. Normally we would take them out to a nice restaurant or I would cook but I have been ill. I received confirmation for the order and thought I could relax and know my company would be fed. I went to pick the subs up at 8:30 and my order wasn't ready. Five people in the deli standing around and said to me we're out of bread. I placed the order 3 hours and 15 minutes ahead of time and at 8:30 they tell me they're out of bread. If an order is placed and a confirmation is sent then set aside what's needed for that order because you have just confirmed it's going to be made. If this had been my first issue with online ordering at this Publix I'd never post this review but the one thing I can consistently count on at this Publix is zero customer service. They said they called me but they did not. No missed calls on my phone and no missed transcripts from the Google screening assistant. If they dialed my number they hung up before it ever registered. They didn't email me. They didn't text me. I just stood there and stared at me when I arrived and said we're out of bread. Then the store manager wants to give me pre-packaged sandwiches that have been sitting in the cooler for who knows how many days. Again, if this were the first time this had happened, this review wouldn't even be there because everybody has an off day. But, every single time I have done online ordering from this Publix there has been an issue. I am obviously an idiot for thinking this time it would be different. You can walk in and order a sub and have them make it and do just fine but online ordering is a disaster."

"These freezer lights have not been working for months! In the ice cream section. You'd think one of the store managers (or certainly stocking employee) would have noticed (and/or cared) and placed a repair order. This store is no where near the type of experience you'd expect, and we've received from other Publix stores. Can't wait until the new Publix on Moccasin Wallow and Ft Hamer is completed and open. Hopefully it will be like other Publix stores we've shopped at and be a better experience. Publix net earnings in 2022 was $2.9 Billion from their $54.5 Billion in sales. Having the money to repair this shouldn't be the problem. Complete lack of store and regional management by Publix in this case for it to go on this long."

"My wife and I went here the night that hurricane Elsa was coming through while we were in the area on vacation. We were able to get some delectable items to fix for dinner at very reasonable prices. The store was super clean, well stocked and well staffed. We will definitely come back next time we are in the area. I should also know that the parking lot was immaculate."