Vetco Total Care Animal Hospital

"Vetco and Petco 100% does not care and it comes from the top. Vetco in Clermont, FL performed a half-baked exam and misdiagnosed my dog. The delay in treatment for his herniated disc that he’s in surgery for this week made his pain worse. My wife tried to reach out to PetCo corporate. The rude “wellness-coordinators” kept giving her a phone number she already called who said they don’t take complaints. They kept giving her a bad email that bounced back. Finally she contacted Vetco on social media. They had Susan the operations manager leave my wife a voicemail. My wife called the operation manager back and left a voicemail. The operations manager did not bother to call us back."

"Six days ago we brought my dog in because he was crying and screaming from pain. The vet said he was fine and it was likely anxiety. Today we brought him to another vet because his screaming has gotten worse. They caught that my dog has a pinched nerve. Yesterday we called this Vetco for the Trazodone the doctor mentioned to help with his anxiety. The employee said we’d have to wait until tomorrow when the doctor is in the get prescription. I called back at 5:54pm because his screaming and shaking was getting worse. The Clermont employee told me they are closing at 6pm. I pushed her and asked to pick up the medication at Sanford near where we live. She said they can do it. When she asked for our info to pull up our account, she said she already told my husband they can write a prescription tomorrow. Again, I asked for meds at Sanford, she said to hold on. While I was waiting a manager came on the phone to confirm we can get the meds in Sanford. I told the manager if the girl told us this sooner we could have gotten the medication sooner. Our dog has crippling anxiety and the girl told us to wait until tomorrow. The manager started to speak over me and said we can get the medication in Sanford. I explained again how the employee prolonged my dog’s pain. She struggled to say “I….. A…ppologize.” We called Vetco in Sanford as soon as we hung up the phone with Clermont and they said they can’t give us meds because their vet is gone for the day."