CVS Pharmacy 4145 Northwest 53rd Avenue, Gainesville, FL 32653

"The pharmacist at this particular location is extremely kind and helpful."

"Started calling well beforehand lunch break. Hung up on over and over until it was put on lunch break message. Pitiful!"

"I do not know what internal challenges the pharmacy staff are dealing with but I hope that they can overcome them for the sake of us folks who need our medicine and don’t have time to call and call and call to make sure our pharmacy does their job and follows through on providing medicine when they make promises to do so. My Doctor sent an RX over for me during our Friday morning appointment. I went to this CVS pharmacy the following morning, and was told the RX was not ready but would be that same afternoon, and the employee confirmed that I would receive a text message when it was filled. That didn’t happen. I called the following day to check on the order status and was told there was no order because I “have to call and request this prescription be filled”- this turned out to be inaccurate, but I didn’t get the name of the person who shared this misinformation. The same employee told me it would be ready by 6pm that day. That didn’t happen. I called again two days later and was told the RX was almost ready, just had to checked by the pharmacist, and I would receive a text update that day. That didn’t happen. Today, Thursday, nearly a week sense the RX was sent to this CVS pharmacy, I called again and this time I told the employee about the failed promises and that I just need my RX filled. The employee told me it was almost ready, the pharmacist needed only to double check and approve it first which “only takes about 30 seconds”. Frustrated but grateful, I headed to CVS and got my RX. If the pharmacy couldn’t fill my RX any faster because it was out of stock or something that’s totally understandable, but I need them to communicate that to me so I have the ability to make a decision to go to a different pharmacy. I need to be able to get my needs met, but when the pharmacy staff obfuscate this process they take away my ability to make informed and timely decisions about my health."

"CVS-provided location driving directions sent me 30 minutes away from the actual testing location. I almost killed myself and my wife to get back to the right location and was 20 minutes late. They would not give me a test because I exceeded the 15 minute grace period. VERY UNHELPFUL!!!"