Paws Up Pet Salon

"We were extremely pleased with our first experience at Paws Up. The staff was so kind, offered detailed explanations of the services offered and were able to get us in & out quickly. Their rates are very reasonable and I really appreciated the fact that my dog did not have to be crated after having his dental work done being groomed. Thank you for a great experience."

"Very good attention and quality of people towards animals. you can tell they do it with love"

"I’m so happy with today’s services for my Goldendoodle Wolfgang! Also, super nice staff and I love the fact that dogs have the option to be loose vs. crated until pick up time. I highly recommend! Also, very reasonable prices and new customers get 10% off! :D"

"NOT RELIABLE"

"If I could have given 0 stars, I would. I believe this is a new set of owners, and we were always happy with our dog's haircuts with the prior owners, however this last visit I took him to today I am extremely unhappy with. I gave the lady at the front desk specific instructions for the haircut, which she wrote down. I was happy with this because you would think that it is then very easy for the exact instructions to be relayed properly. However, this haircut was horrible. I asked to keep the body and tail long, where instead they cut off half of his tail hair (all while leaving some long pieces) and cut his whole body short, along with shaving the hair on his stomach and the inside of his back legs all the way down to the skin in a way that I have never seen any other groomer do unless the dog is going into surgery. I understand sometimes a dog needs to be shaved that short of the fur is matted, however I brush my dog regularly so I know that can not be the case here. I asked for the ears to be shorter, however they were left long. Overall, the complete opposite of what I asked for. When I called Paws Up to let them know I was not happy and to see what can be done, it was chalked up to a "miscommunication" and I was offered a $5 credit to my next $60 groom. And, to top off that genereous compensation, I was told that there is nothing else that can really be done because " hair grows back, Michelle." I do understand that miscommunications happen as I am a service worker myself, but when guidelines are seemingly completely ignored, it isn't a miscommunication, it's just disregard. Edit** as a response to the owners response** I was the one who dropped him off, while my sister was the one to pick him up. Upon seeing him at home was when I noticed it was not what I had asked for and was overall a bad, uneven haircut. Yes, I should have been the one to pick him up to ensure in the moment that what i asked for was fulfilled, so a phone call is all I can do at this point. I am not begging for my money back, I did not even ask for a full refund. No amends were made on your part over the phone call, only denial. My sister payed in full and tipped before even seeing him, and we still did not ask for that back even tho we are this dissatisfied, although at this point economic compensation would be nice considering the bad service."