D'tails Pet Boutique & Spa 5904 Red Bug Lake Road, Winter Springs, FL 32708

"I’ll start off by saying that overall I have been highly satisfied with the quality of grooming I received from D’tails, my groomers have been Chalo and Tyler and each time I have been ‘wow’ed with my dog’s cut. I have been going every month since last summer. Last year I noticed his ears hadn’t been trimmed or plucked in a couple sessions, subsequently getting an ear infection that cost me hundreds of dollars and several weeks to recover from. Goldendoodles routinely need this taken care of due to the amount of hair that comes with them. After he recovered I brought him in and let the person know who was checking him in. I explained he hadn’t been getting his ears done, it had been months at this point, please have it taken care of. I got him back and once again his ears weren’t plucked. I also requested when i dropped him off to include all of the upgrades- she said she forgot and apologized when I asked if they were done. I asked about his ears and she told me he wouldn’t let them do it. I took him to another groomer and paid $5 to have them pluck his ears without issue. I had also asked at that time, you are expressing his anal glands right? To which she said ‘no. he’s a big dog (55-60 pounds). You can take him to your vet for that.’ I was under the impression this has been taken care of every time I have dropped him off because that’s what the website advertises and there’s no mention of a size limitation for this to be done. I took him last month and asked, again, please take care of his ears- they are hairy again, and can you express his glands? They told me the similar thing, refusing to do his glands. I picked him up, and yet again his ears were not plucked. I just had to take him again to get them plucked from another groomer, and watched them do it, not even needing a plucking tool. I also had to go to my vet to get his glands expressed which cost another $60 to have done and they let me know it was very easy experience with him, and D’tails made it seem like it was going to be a burden for them. On top of that i was charged $20 more than I have been paying, and didn’t receive the service that was advertised to be included in the full groom when i specifically asked for these services to be provided. Why the increase of price for services not completely rendered? I am sad to have to find another groomer because my baby always comes out looking so good, but i cannot continue to pay— especially at an increased cost— for services that are advertised but not provided to him. I appreciate the fantastic haircuts he has had with D’tails but I will find another groomer that can meet his needs."

"Maxwell loves them !!! Excellent customer service they treat him and fur babies with respect, love and knowledgeable in breeds and haircuts Robert and Brenda Gonzalez Maxwell: Westhighlander"

"Madeline looks GORGEOUS after her groom with Jaime! I gave notes for exactly how I wanted her to look and he followed them down to the letter. Jaime and the rest of the staff were so kind and courteous, it was such a relief to see given how nervous we were to try a new groomer after ours of four years moved. The front was super clean and organized and we also bought Madeline a cute bow. I could not recommend D’Tails more and cannot wait to see Jaime again in six weeks!"