Puppy Avenue

"I bought the most adorable and sweet puppy from this place just 3 days ago. Although the people were nice, the health certificate that was provided to me was inaccurate and did not match the other paperwork provided by them. Mistakes such as the birth date and said he was a female, although all other documents said male and a different birthday. When I pointed this out, they assured me that the paperwork was just wrong and they'll get it updated for me the next day. Next, I took my lil guy to his 1st vet checkup the next morning. Lil man has an ear infection and also giardia too even though I was assured he had already been treated to prevent it. I am quite frustrated by the poor quality of professionalism in this company and am concerned for the other puppies at this point. The general manager did write me a check for the vet bill, however, the discrepancies in the health certificate and the fact that this sweet lil baby is sick, and they didn't even know has my heart broken. Either way. The vet they have "on call" supposedly is the one that made the mistake on the health certificate however, it doesnt look like it's legit and I will be following up with that specific vet to get to the bottom of it all. Just wanted everyone to know my experience. I love my puppy, but I would never recommend buying a puppy from this place. Too many red flags in my opinion. Praying for the other puppies. I hope they aren't all sick."

"I feel bad that other customers were not happy with this place service. We probably came in at the right time and bought the right dog for us. We are very happy with the puppy we bought. It was a little pricey bit the joy he brought to our home is priceless. He is now 3 years old and he came out to be a very smart dog. I hope this place will treat their customers the way they treated us the day we came in."

"Every time I have stepped foot into Puppy Ave I am always greeted nicely. No issues with just seeing the puppies. We also gotten our dear Bassett Hound. They worked with us so we were able to bring him home that day. Wonderful people, wonderful place they also do a great job on keeping the place clean."

"Puppy avenue sales defective dogs for full price. This is the second time I dealt with them in this exact incident. They feel that this is a good business practice because they make money Off the weakness of the population that fall in love with their Animals. Be fully aware puppy avenue has a D rateing with the better business bureau"

"Came out to the mall after researching puppies to see what which pups we could see in the store. Me, my husband, and my kids. We came into the store and immediately upon entrance the brown hair girl that was sitting at the desk was short with us and very rude. We asked how it worked to see the pups and if we had to look at them on the computer. The girl made a point to say several times to us that we cannot see a puppy unless “you are taking it home today.” Okay, that’s fine. We came there to see a specific puppy so after scrolling on the computer for a minute, we all agreed what pup we wanted to see and asked if we could meet the puppy. Once again, very short and rude was told, “only if you’re taking it home today.” She had already made that clear several times since we walked in. We knew that to be the case. We came out to the mall to see this puppy but with the constant rude comments, and obviously judgement against us thinking we had no intentions to adopt a puppy for some reason, we decided to just leave. It was obvious she did not want us to see the puppy or take the time to show us the puppy. I would understand if it were a group of kids who came in asking to see a dog and maybe treating them as if they had no intentions of adopting but we came in as a normal family just looking for a new member of our family. We will be adopting from the local shelter instead and saving the 2k we had saved for this dog. Will not be returning here and highly advise against going here with customer service made to make potential family’s to these dogs feel so uncomfortable and unwelcome."