Petco

"I always have a great experience at the Oakland Animal Medical Vet at Petco. My pups were happy and excited to be here. The employees helped puppy feel so welcomed and comfortable. I will always come here for my dogs vaccines, vet care, any any supplies I need. Thank you Oakland Animal Medical center!"

"Bethany and Lucas reminded me of a couple of the sales reps at the Sobe store that I was a customer of for almost 2-decades. I just moved to the area and met Bethany over the phone and she was enchanting. Doubly so when I met in person and equally so was Lucas. It was a warm welcome."

"I believe there is room for improvement in Michael's customer service skills. I recently encountered an issue at the register related to a coupon promotion for buying 6 or more pet food items. While Michael may not have been as welcoming as I had hoped, the main concern arose when he explained that the coupon didn't apply due to the canned food's price being lower than the coupon value. I politely questioned this, as the coupon did not specify any restrictions. However, Michael responded that he doesn't create the coupons and suggested reaching out to the marketing team for any concerns. In the spirit of fostering a positive customer experience, I encourage Michael to embrace his role with enthusiasm and address concerns in a more customer-friendly manner. If customer service isn't his passion, exploring other job opportunities might be worth considering for personal satisfaction and improved customer interactions."

"Scheduled an appointment got text to come in earlier I did. Worst experience ever. I have a 9 month old Jack Russell mix. She is sweet very docile. Had her groomed at different place no problem. She is afraid of any vacuum type of noise they were running the vacuum when we came in asked to stop in the woman’s reply as well. There’s a lot of noise in here. Then the technician tried to coax her a little bit. She turned her head. She didn’t open her mouth no show her teeth and he was insinuating that she was going to nip. This is so far from the truth. I was told that they could not groom her. My dog is one of the sweetest that I know and I cannot believe that how unprofessional these groomers are I will never ever ever take any of my animals there. I could see if they made an attempt to try. I get it, it’s the Holidays but pretty sure they just wanted to leave early."

"What can I say. Very informational to any subject or about any animal. All the staff there including managers have that store amazingly clean, organized and they ask you if you ever need help. And even when you say no, if you at that momment have a question in a isle and walk to find someone they see you and know you need help and ask. And everything on their website listed for sake you will most definitely find in that store. I've bought a new 40 Gallon tank and took their advice and everything turned out great. No pressure and no spike in your wallet. Very good for all pet needs."