Pet Supermarket Corporate Headquarters 1100 International Parkway, Sunrise, FL 33323

"DO NOT ORDER ONLINE FROM THIS COMPANY. I have been purchasing my cat’s food on autoship for many years. In the last couple of years the company has frequently been “out of stock” on the items I regularly purchased. So to ensure I didn’t run out, I would typically purchase 2 months worth of canned food at a time. In the last year, a number of cases of canned food have come to me with dented cans…primarily the cans located on the outer sides of the case. In one instance, the cans were dented so badly that two of them had burst open. I do not typically look closely at each case when they arrive (as they are bound in plastic) and simply put them into my closet to be opened when needed. As a result, I did not find some of these dented cans until past Pet Supermarket’s (PS) 30-day return limit (my mistake, after this happened twice I should have been more diligent). PS refunded me for the damaged cans on two of my previous orders, however on this last order which was beyond the 30 day limit, they refused a refund on 5 damaged cans. Of more concern to me than the refund is the fact that I was having to call PS on nearly every order about this issue. Clearly, their package handling processes need to be reviewed if they are damaging cases of food being packaged for shipping. Their refusal to credit my account with just over $10 for 5 cans has lost them a loyal customer. I have cancelled my autoship with them and will find an alternative food for my pets."

"The manager who works here has awful customer service skills. She is very rude and extremely unprofessional. Been coming here for awhile now but this will be my very last. Everyone else has been pleasant but this particular female is not right in her approachin speaking with the customer. I'll be going to a different location from now on."

"Took my dogs for wash yesterday and basic wash price is now $15, an increase of 50%. This big increase is not acceptable. Spoke to another elderly lady and she agreed it is now time to start bathing the dogs at home again."

"My experience was pretty great. First, getes are open 6:30 am. But you won't be unloaded till 7 am. Be here at your appointment time. There is nowhere to park to wait... I mean, if you get lucky, you may be able to park by the gate the night before, but there is no room... It's stupid. 1.5 trucks can park by the gate... Inevitably, some overachiever is sitting there from 6 pm the night before Docks 4 and 5 is where you will be docking. Good luck. Lol. Welcome to Miami."

"I was approached by someone named Gabby and she was very rude. She is apparently a "District Manager" for FL/GA and did not even know basic information. She was quiet unprofessional and was not helpful at all. As a district manager did not even ask to help me carry anything to my car. Please find new management."