Walgreens,

1903 State Rd 60, Lake Wales, FL 33853, United States

"Great service very helpful the pharmacist very attentive and went the extra mile to get me all discounts and the cheapest price"

"I sent my husband in to pickup children’s liquid Sudafed which is typically carried with other Sudafed products behind the pharmacy counter. The technician behind the counter explained to him that it’s an OTC product, showed him where it was and proceeded to ring him out along with taking his ID for the product that obviously didn’t require one at the register considering it is available for any one to purchase who comes into the store. She told him that it would need to be signed for which the pin pad never prompted for a signature so that showed have flagged her that she was selling the incorrect medication that was asked for. Since he was given the wrong medication, I went back in to ask for the correct one and if they didn’t have it, to return Sudafed PE. Not only would she argue with me that this was not “phenylephrine” but indeed “pseudoephedrine” and that this item that was sold was NOT a state regulated item , she wouldn’t allow me to return the wrong medication stating the manager said I could not. Funny how when the manager listened to me explaining that the medication shows “phenylephrine” on the box and not “pseudoephedrine”, he did the return without an issue. Having been a pharmacy tech of 14 years previously with this company, I went in knowing what I needed and left feeling incredibly frustrated that this technician was utterly clueless to what she thought she knew about Sudafed. She needs to get off her high horse and educate herself better with medications seeing how she’s surrounded by them on a daily bases."

"Last night was the best experience we’ve had at this pharmacy. My wife and I had orders for the same two prescriptions. I saw one was canceled so I was able to talk to the pharmacist on duty. He informed me my insurance denied one of my prescriptions. He provided a way that I could get a reduced price, saving us money. In spite of the fact that he was by himself he handed our situation very professionally and with much patience."

"We use the liquor side of the store. We switched pharmacies when the pharmacist decided she “didn’t feel comfortable” filling on of my meds I had been on for years. She proceeded to tell me that they have more power to decline Rx refills. The line is ALWAYS long and it takes nearly an hour to get to the front. They give you a huge hassle. We switched to a small, hometown pharmacy and have nothing but praises for them!"

"Hands down the worst pharmacy I've ever dealt with. Nearly every single month I have an issue picking up my medication at this pharmacy. It's a miracle if there's not some sort of problem. My wife and I joke that they must love the drama. It sure as hell seems that way. I have NEVER had a problem picking up anything ever at any other pharmacy I've used. But this one is a different story. I really didn't want to leave a bad review but they 100% deserve it. It was the final straw last week when they were supposedly out of stock of an important medication I take, and didn't care, and didn't do anything about it such as check with another pharmacy. I had to wait in misery for 4 days without my medication. I should have gone to another pharmacy a long time ago, but now I will definitely be going elsewhere. I will never use Walgreens again."