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Woof Gang Bakery & Grooming Heathrow
1125 Townpark Avenue, Lake Mary, Florida 32746
About the Woof Gang Bakery & Grooming Heathrow
Woof Gang Bakery & Grooming Heathrow is a premier pet store located in Lake Mary, Florida. Our store at 1125 Townpark Avenue offers a wide range of high-quality pet products, including gourmet treats, toys, accessories, and grooming services. Our experienced groomers provide top-notch grooming services to keep your furry friends looking and feeling their best. Visit us today to pamper your pet with the finest products and grooming services in town!
Photos of Woof Gang Bakery & Grooming Heathrow
1125 Townpark Ave #1061, Lake Mary, FL 32746, United States
Opening hours of Woof Gang Bakery & Grooming Heathrow
Monday:
09:30 - 18:00
Tuesday:
09:30 - 18:00
Wednesday:
09:30 - 18:00
Thursday:
09:30 - 18:00
Friday:
09:30 - 18:00
Saturday:
09:00 - 18:00
Sunday:
09:00 - 17:00
Reviews of Woof Gang Bakery & Grooming Heathrow
"They do an awesome job with my dogs and are reasonably priced! And Snoopy and Woodstock come home with the most adorable scarves!"
"Came in for the first time with my goldendoodle and picked up a greyhound. My appointment was for 12:30 they called for pickup at 4:51pm. So they had my poor dog in there for over 4 and a half hours and got completely shaven bald. To top it off I paid $160 Included is a $20 tip (before I saw the dog). I feel totally ripped off. Thanks a lot guy's! The picture on the left is what I asked for and the picture on the right is what I got. You tell me..."
"We go this groomer exclusively. I'll tell you why. I am an old school guy. I love that when I walk in, I feel welcomed. Also, I am treated like I am important. It seems a simple thing, but it is rare these days. Thank you for everything you do and for the way you do it."
"Avoid taking your pets here! The owner, Carl, showed absolutely no empathy when I called to inform him of a mistake one of his groomers made. When I took my dog in, we discussed what kind of groom I wanted, and both the groomer and I ran our fingers through his coat (including the neck area) to confirm that there were no matts. When speaking with Carl after my golden-doodle’s haircut, he deceptively tried to tell me my dog came in like this despite my detailed conversation with the groomer upon check in. I asked him if my dog supposedly came in like this, why didn’t I receive any communication either during his appointment or after? At that point, all he was able to do was apologize for the “lack of communication.” This place is shady and clearly has issues with accountability. I love how they tried to cover it up with the bandana however, it speaks volumes of their business. Response to owner - Carl, the lies you continue to make and the gaps in your story make it very evident that you’re trying to cover up a mistake your employee made. Initially you said you noticed the “wound” or “scab,” when you put my dog on the table at approximately 10:05 am. You then proceeded to say you noticed immediately when I dropped him off at 9am. I told you I wanted time stamps of these photos since there were so many discrepancies in your responses. Instead, you screenshot the photos before sending them to me to hide the time stamps. With regard to a matting fee, I clearly told the groomer upon check in: “if he is matted, shave him down. If not, I want two inches taken off his coat.” Both the groomer and I at that point ran our fingers through his coat and she stated “he is not matted. I feel some tangles under his belly, but I can easily brush that out.” If he was “wounded” as you stated, the groomer would’ve noticed that and brought it to my attention during the initial consultation. So the fact that you still tried to charge an additional fee despite my instructions to the groomer, speaks volume on how poorly your business is doing. My dog was not matted, if so, that would have been discussed initially. My prior appointment in August was not his last grooming appointment as I had him groomed in October at Aussie, none of which is your concern however. The matter at hand is the blotch that the groomer shaved down to his skin. Your allegations of having a tight collar is laughable as my dog never wears a collar since I always let him out in the backyard. For one, a “collar scab” would show further around the neck, not just one small area. For two, when I brought him in on Christmas Eve, he didn’t have a collar on either. Your accusations are erroneous and shines a lot of light on your business values. What I would also love to bring up is how you continue to text me from different numbers harassing me. You are devoting so much time and energy into an incident that you supposedly have not fault in. I’m glad I was able to reach out to Woof Gang corporate and raise my concerns, your customer service thus far is despicable."
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