PetSmart 9585 West Colonial Drive, Ocoee, FL 34761

"Can I give zero stars for the most inconsiderate grooming experience? On 2/20/24 we had a 10:30 am full service appointment for our dog,after not receiving any call to pick up our pet,we became concerned.We phoned in only to find them telling us it would be another 2 and a half hours on top of the 2 hours that she'd already been there.I found out that the dog has been caged for over 2 hours and nothing was done yet.I was told that they had been taking walk ins over my appointment.You are wasting your time booking an appointment.They don't care.The manager did nothing to solve the problem.He told me to take my dog and leave. Customer service does not exist at this establishment. Nor is there any kind of consideration or empathy for my caged up dog sitting there for over 2 hours. Do not come here for grooming. What they lack in empathy and consideration they make up for in irresponsibility."

"My babies love their spa day here. They love the grooming service"

"My doggy daughter Izzy was blessed by Jaysheen & Tommy on today! They did a loving and caring job with grooming my daughter. Izzy put up a fight about getting her nails trimmed yet Jaysheen still managed to get through with confidence. I am grateful! ~Stay Blessed, Sis Leigh"

"Came about 2:10pm on 10/25, to get some feeders today. I stood in the area for some help for a couple of minutes, but no one was around. A couple of associates walked by and didn't offer to help, so I walked up to two associates standing at one register and asked for help. The one that seemed to be a supervisor said she'll call someone, but also seemed to be occupied with talking to someone else on her headset. I walked back to the aquarium area and noticed some associates walked by, but they only were focused on going to the office. After a few more minutes, I walked back up to the office area near the entrance where I can see the female that I first talked to, hopefully for some acknowledgement, but nothing. She glanced over quickly as a couple more associates walked by as I stood patiently. I proceeded to walk out as they don't seem to have time fore. It wasn't that busy! This place is going down and down in service each time I visit."

"UNIQUE PETSMART EXPERIENCE FOR 1 SCARED KITTY! Stopped in to have him weighed for adoption. They were abandoned at my door 1 week ago - I have 5 already - need to help get them to a forever home. Frightened & Afraid he leaped from me and took off into the store. The staff jumped into action IMMEDIATELY & the scavenger hunt begun. They worked as a TEAM - NEVER gave up. My gratitude goes out to the entire staff, especially John, Jim, Nicholas, Courtney, Ashley & anyone else who helped find & rescue him. (in the dog food aisle of all places) purrs & purrs from an Abandonded Sweet Kitty"