Starbucks

"I would give a zero if I could. I am at my wits end with this location. Me and my fellow “buxers” (as we like to call ourselves) kennedy, Brooklyn, mikenna, and annemieke single-handedly keep this location in business. We venture to the NW 13th and 16th location each day in hopes of enriching the lives of our own as well as each team member we come across (we love you paul). Today, we were met with one of the most unkind, unfriendly, uninviting, MEAN buxer, Taylor. The humiliation we endured in the EMPTY line was nothing we have ever experienced before. Unbeknownst to us, it was a crime to mobile order 2 minutes before pulling into the empty lot. We tend to mobile order in hopes of alleviating the stress and struggles of 4 separate orders, as we have the best interest of the employees at heart (paul). When we encroached on the order window we were met with intense attitude upon our arrival due to our last minute orders. Taylor told us to get out of line and park and wait 5 minutes to reenter the line or go inside. We end up venturing into your location to only find, to our surprise, our orders ready, sitting and mocking us. The horror on our faces when had realized what she had done. Warm Frappuccino’s and melted refreshers are not our forte. We were extremely respectful inside of the establishment however I couldn’t hold my anger in once I got back into my car. Thanks a lot Taylor. Please respond back to this review with paul’s hours. Thank you."

"Really disappointed because I don’t treat myself to Starbucks often bc it’s so expensive, but today I ordered the new iced gingerbread latte online for in-store pick up. I went inside and they had prepared it hot, so I very politely told the guy who handed it to me that I ordered iced and apologized TWICE (even though I shouldn’t really have to). He proceeded to make my new latte and then handed it to me. It’s supposed to come with whipped cream and pumpkin spice on top, and there was none. I didn’t mind that too much though. I got back out to my car, starting to drive away and took a few sips. All I could taste was oat milk. I stirred it very well and tried it again.. but still just oat milk. No syrup, nothing just coffee and oat milk. The latte doesn’t even come with oat milk in it. Why do you hire employees that find joy in ruining your customers day over a mistake that they made? I couldn’t even find parking again when I looped back around and at this point the line was out to the main road so I just gave up."

"Love it. Prices high, but who cares. We need our fix. Can't afford to drive bring a horse and buggy. Leave your mark ❣️"

"Terrible experience the last few visits to this Starbucks, workers do not seem to care about getting peoples orders out and constantly forget about mobile orders. This is my third time having issues at this Starbucks, twice being that they ignored multiple individuals mobile orders and left them on the back counter for 20 minutes before calling the customers names. Here’s my “fresh” macchiato that wasn’t ready for 22 minutes after melting on the back counter before being given to me. Definitely won’t spend money at this Starbucks again"

"I love it here. I honestly come to this specific Starbucks probably once a day. If it’s in the morning I’m always looking forward to Rob taking my order. Great customer service and always kind and pleasant staff!"