Lowe's Home Improvement

"I went in earlier today, specifically looking for a craftsman weed Wacker with a blade attachment. I was helped by Tom and he spent quite a while trying to help me find what i was looking for. Unfortunately they didn't have the attachment I needed but Tom helped me come up with alternatives and answered a lot of questions I had. I ended up waiting to get my weed Wacker but he directed me to the aisles of the other items on my list. I really appreciated his time and effort to help me. I go to this location frequently and have always been met with great service from the employees. Even if they don't have the specific items I've needed, they always suggest similar products or alternatives. I also was appreciative of the help from the woman with short grey hair and glasses, I couldn't catch her name. Thank you for your help!"

"Came over from a Pensacola lowes store to pick up a item showing in stock on their website, even paid for it while standing in a different store. I get the confirmation email... cool, thanks Lowes, I tell my customer I can get it today. I get to the store and ask the lady behind the desk, she says they don't have it. I confidently give her my successful order number. She says they dont have it. I then get the email saying it is out of stock. 35 minutes and 4 associates later, Tim, who is friendly and helpful, informs me that they don't have it. The 1 showing in the system is special order, and that the 1 showing was a return in August. Not so Super. So I told my customer they had it, drove over to get it (24 miles round trip and $5.50 in tolls) wasting and hour and a half of my Friday afternoon. I'll keep coming here when I don't have a viable option, but they can get over the idea winning my business from Home Depot. Thanks Lowes, thanks."

"Use to shop @ this location all the time. Then Corp decided to lower my credit limit on their card to no reason @ all. So I paid the entire balance off & closed the account. Guess no reason to shop there anymore. ACE & Home Depot will get my $ vs Lowes."

"Worst customer service I’ve ever experienced. I’m moving into a new house and need several things. Spent an hour in appliances and couldn’t get help. People in red and camouflage vest walking around and ignoring me. Yes, I could have gone and trapped them on the shoulder, but I didn’t want to interrupt their conversations between the employees talking about insignificant things. Then, I began wondering around looking for garage door openers, looking at signage, and up and down aisles, passing employees and do you think they would take a moment and ask how they could help? Nope, can’t do that. Sad, sad, sad. I’ll take my business elsewhere and hope others do too. I would have asked for a manager, but no luck in getting anyone to assist me. This Lowe’s is a poor excuse of a business."

"I had a return on a purchase from 2021 (5 yr warranty) and only had the invoice, not the receipt. The customer service rep, Joan, went above and beyond to take care of the exchange. Later, as I was doing additional shopping, I was told that they were unable to find something I was looking for. No problem. I went on my way but Ron was able to find it and searched the store to find me! Both Joan and Ron exemplify what "customer service" means. Thank you all!"