UF Health Psychiatry - Jacksonville

"They don't won't to see me because I would not do what provider wanted I wish I could still see them just someone new I'm sorry but the provider should also get in trouble Maybe I can get in to see someone new thx Charlie guy"

"In the past, I have had excellent service here. A few months ago I had a new patient appointment. I missed it because I was having a mental breakdown and couldn’t talk, I have autism and select mutism. I was trying to remember everything I needed to tell the person that answered the phone so that I could make an appointment. Instead, all I got was, “we are not making appointments for new patients.” She said this three times and then I Said “I already had a new appointment but I missed it,” and then she told me not to yell. I was raising my voice, and then when she told me to calm down, and there was no reason to yell of course I got even angrier. I am sorry, but I teach ESE students. I am used to students with mental illnesses and behavioral disabilities. When someone is having a bad day and yelling at you, you let them vent. Because this person does not understand that, I feel at best for my mental health if I travel to Gainesville UF Health Psychiatry instead. I do not want to have the opportunity to yell at this person again because I know I will. And I know it is wrong! So I will avoid her until my mental health is better. When talking with someone who has ADHD and autism, interrupting them makes things so much worse. She interrupted me a lot. I give one star for the person that I spoke with. I give 3 to 4 stars for the providers that I have seen in the past."

"My daughter was a patient with UF Behavioral Health for about 3 years. They have the worst customer service I have ever experienced. They have an answering system that relays your requests through a call center so you can never reach a physician directly. Its an endless game of phone tag and extremely rude , unapologetic, children with bad attitudes working at the call center, half the tome I had to ask to speak to a manager. They try to direct you to a portal for online communication also, but when asked to have someone call me , I would not get a response. I am so glad I no longer trust this practice for my childs care. Best thing I did this year was fire them."

"I applaud the staff. Most pply making comments are naive and don't have any idea what goes into patient care, so of course they have negative feelings. You (as patients) are there for a reason. Accordingly, anyone with a sense of reasoning will take your input with grain of salt...due to the fact that you are there for unfortunate circumstances, you wouldn't be there if you could handle the situation. No one in the general public is capable of forming judgment due to their inherent need for service and conflict of interest. The poor reviews should definitely be ignored."

"Didn’t allow me to finish paperwork. Was prescribed contraindicated medications. When I had an emergency did not receive callback for over a day, was told call went to wrong place. Never again will I allow talking down to me as if I’m not an adult, “ baby” talk. Very cold and sterile throughout the process."