Massage Envy 9017 Southwest 107th Avenue, Miami, FL 33176

"The massage therapist are great. Always had amazing massages by Yamilet and others. The one star is for the management. After being a customer for many years they treated me like dirt and made it almost impossible to cancel my membership. I had a membership for a ex relationship I had and they made it impossible to cancel. The manager that is very disrespectful and condescending is Veronica. I needed to call my credit card to stop the recurring charge. I have been charged a membership for over a year for someone i am seperated with and has not gone to get a massage either."

"María was my therapist. The pressure that was agreed-upon in the beginning of the Massage was not the pressure that was maintained throughout. I specifically told the therapist to work On my low back, I left with the same amount of pain that I Came with. She barely did any massaging. They offered Biofreeze technique to easy tension, Which is a menthol meant to be used while massaging. I was freezing due to lack of massage and the menthol. I voice, my concern to the From Desk, they apologized, charged me, and send me on my way. After having such a terrible experience, I would have expected some form of courtesy. Will not be coming back."

"I’m disgusted at the level of customer service this place offers. My son had an emergency 2 hours before my service and unfortunately I had to choose between taking my son to urgent care or getting a massage. I called to reschedule and they asked me for proof that I was in the hospital. After sitting with that request for a bit I realized how wrong it was for a place in which I count on to “relax” to ask me for proof that my child had a medical emergency. The manager called me with the absolute worst attitude I’ve ever encountered. What sucks is that I loved my therapist but I will never step foot in that place."

"Always a great experience. The staff is kind and welcoming. Zulema is one of the best. She is very knowledgeable in the workings of the body and stretching of connected muscles. Her technique is great for deep tissue and/or releasing muscle tension. I add rapid tension to ease my tension which allows her to be more effective."