Kids SPOT,

7430 W Commercial Blvd, Lauderhill, FL 33319, United States

"One star for service during my time going to establishment let’s start from trying to get an appointment I had to continuously call to follow up as if I work there. The ladies at the front desk need customer service training. The therapist are really good. They get five stars in my book however, everything else is very unorganized and needs to be revamped. Reading the reviews, I thought I was the only one who kept getting canceled appointments, especially when it came down to my reevaluation time. Which, by the way, speaking of evaluation, you have to be on top of them because my first evaluation for my child was completely wrong they said that she only needed three letters to work on which she really needs multiple letters to work on. So you have to be on top of that because they’re incorrect and will do the evaluation wrong. They made me wait six months for a reevaluation. I was there when they first evaluated her and After seeing her response, I was wondering, was I the only one in the room. I don’t know who’s in charge, but it’s becoming like a free for all. Everyone does what they want. The front desk actually looks like they only have teenagers working there. The ones that don’t really care about working. And as of lately, they have a really bad habit of just not answering their phones at all."

"My son has been coming to this facility for 4 years now and I've seen so much progression that it amazes me every time he comes out of his therapy sessions how much he learns and adapts to what his therapist has just taught him. The staff is amazing!"

"Terrible place! I just pulled my son out. The customer service is HORRIBLE! They are extremely rude, never call you back, and cancel your appointments two hours before because the therapist was on vacation and never notified me ahead of time. My son’s evaluation was for an hour twice a week and all they had room for was a half hour once a week. At one session all they did was color (he was going for speech). I called for weeks to have a conversation with the therapist and never got a call back. I feel like the only thing they truly cared about was getting paid by the insurance company. I know there are waitlists everywhere for speech therapy but anything is better than here!"