Comprehensive MedPsych Systems - Orange Park 1555 Kingsley Avenue, Orange Park, FL 32073

"Met with Dr. Nogueras for intake, and it was clear she was not a good fit for me. She seemed keen to only affirm her initial observations, some of which were deductions she made from witnessing me talk to the receptionist (I mentioned their clock was showing the wrong time). We talked for an hour and she handed me 2-3 questionnaires which were basically self-report assessments. I decided not to continue with her and paid the $40 fee. Later I found out that the provider charged the insurance over $800 for this fruitless visit, inflating the bill with codes for "tests", "therapy" and other exaggerations (of course, I was requested to pay my part which made this whole visit even more of a waste)."

"First of all I have been seeing my provider since before cmps took over and she is amazing. My problem is with the ones who took over and changed EVERYTHING. I used to be able to get a hold of my provider easily and the staff always called back but not since cmps changed everything. it is impossible to even get a return call or even talk to my providers assistant until the day of my appointment. I have very negative feelings about the new-ish company that took over especially dealing with people's psychiatric needs and not even being able to get a hold of anyone when it comes to needing your medications. My husband and I have called every day multiple times and left multiple messages and still have yet to get a single call back from ANYONE. this has been since Monday now Thursday mind you and all we need is our meds sent to a different pharmacy. It's just very irresponsible not calling the patients back ESPECIALLY when jt comes to dealing with people's mental health!!!!!!! Cmps needs to do better and make it easier to get in contact with someone who can help because obviously leaving a message gets you nowhere with this company."

"Dr. Nogueras and her staff are the epitome of excellent client service. I have been seeing Dr. Nogueras approximately 2 years. She is very knowledgeable, timely , and caring. She sees me as a whole person and cares about my overall well being. I love the compassion she shared. My mental health has improved because she prescribed me the right medication and also asked for my opinion in medication changes. In addition, she cares about my health overall. There has been no delays in sending my medication to the pharmacy. Whenever I need an emergency appointment, She and her staff work diligently to get me scheduled. The office is always clean and tidy. I highly recommend Dr. Nogueras. I’ve also had virtual appointments which has made it convenient for me during the times I’m not available to go the office. If I could give Dr. Nogueras and her staff 10 stars I would. Their smiling attitudes always make my day!!"

"If I could give no stars, I would. I’ve been out of medications for 2 weeks now, no call backs, NOTHING. my pharmacist even told me to find someone new. My pharmacy can’t even get a hold of them. Horrifying."

"I have been a patient for almost 2 years. I will first say that the Doctor is by no means the problem, she has been very carrying and helpful.. The problem seems the be the support staff. Over the last few months I have made several phone calls in refs to medication issues and never can you speak to a person and never do they return a voice message. A couple of weeks ago I did miss an appointment and I have called three time to attempt to reschedule and again never received a return call. At this point it time to find another office."