Spa by JW® 400 South Collier Boulevard, Marco Island, FL 34145

"Although I had a good time here, to my surprise just as we were about to get ready to checkout. I realize that the strap to my handbag which I had used to travel and was sitting on the work table all through my stay was stolen. I couldn't imagine the shock I started to retrace my steps and every event, we checked the room thoroughly and even let the staff at checkout know if they find it to give me a call. I am back home and unpacked as well and I have checked all my items but the strap to my handbag is no where to be found. I find this rather strange."

"My wife and I have been going the JW Marriott Spa for years and it is always a great experience. I usually get a massage and my wife gets a Facial with Priscilla. The Spas offer many varieties of treatments. We highly recommend having a day at the spa and enjoy the access to Marriott private pool, hot tubs, mineral pool and the beach after your spa appointment."

"This was my first experience at a JW spa. It was my birthday trip and my husband booked me a massage session at this facility. The ladies at the front desk were very nice and went over all the amenities provided with the spa. I had a 11 am massage and after a nice steam session I sat in the waiting area for my therapist to come get me. The room slowly emptied out and I was yet to be called so I requested someone to find out what was going on. My therapist, i think her name was Daryl, came out and greeted me. She never apologized on being late. Before she started the massage, I wanted to make sure I get my full 50 mins since we were 10 mins late to begin with. I conveyed that to her and she immediately got very curt and offended! During the massage I requested her nicely to massage my feet as well and again she seemed to get upset and said my time wasn't over and and she was planning on doing it! I didn't want to escalate matters so I kept quiet. My massage was OK but her attitude was rude and put a damper on my entire spa experience. For a 220$ massage not including tip I expected to work with more pleasant and professional staff."

"This is an excellent spa with great services and options. The staff at every point in the process is phenomenal. My only complaint is the noise at check in. People need to respect that talking quietly and not bringing toddlers in to see the spa is important because most people are going there to relax."