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Robinson Counseling
1604 East Gary Road, Lakeland, Florida, United States
About the Robinson Counseling
Robinson Counseling is a reputable health institution located at 1604 East Gary Road in Lakeland, Florida, United States. Our dedicated team of experienced counselors provides a wide range of mental health services to individuals, couples, and families. We offer a safe and supportive environment where clients can explore their thoughts and emotions, and work towards achieving personal growth and healing. Whether you are struggling with anxiety, depression, relationship issues, or other mental health concerns, our compassionate professionals are here to help you navigate life's challenges. Contact us today to schedule an appointment and take the first step towards a healthier and happier future.
1604 E Gary Rd, Lakeland, FL 33801, United States
Opening hours of Robinson Counseling
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 19:00
Sunday:
Day off
Reviews of Robinson Counseling
"Do not take your children to this office to be evaluated if your child’s needs are urgent. I have been waiting for months to receive my evaluation, which was completed four months after she was seen, and I never received a call in regards to the results being completed I kept on calling over and over again, finally requesting to speak to Mr. Robinson, which he did get his counselor Ms. Lopez to submit the information to where it was provided to me however the evaluation was not completed in full and I am still waiting as of right now to receive the completed evaluation. I have called almost every day and told I will receive a call back or I will receive it in the mail. They had me drive up there one week to pick up the evaluation that should have been completed when it was once again the uncompleted evaluation. It has now been five months since her exam was completed and her school still has not received anything to be able to create her learning plan. This office does not care about your needs and they only want to receive payment however, do not want to do the job required behind it."
"We had a great experience getting my daughter tested for learning disability. The office was nice and got us in quickly. The psychological tester was excellent, broke up her testing into 3 sessions since it was for ADHD and therefore concentrating is difficult for extended time. We got the paperwork requested quickly. I have referred many people."
"Overall the office needs a MAJOR update. The office looks like it came directly from the 80’s-90’s. I would not suggest doing ADHD testing from this office as they are completely so everything via paper. Meanwhile I have had friends who had testing done and it was completed digitally. I would suggest “shopping” around before choosing this office. I also was promised that I would my results by a certain date as I had an appointment with my psychiatrist and told they would be available to me, after calling daily, on day four after I was promised, I called again and asked to speak with the supervisor who said give me until Monday to get me the results. He did deliver on his word, but I am VERY upset with place. If I had known they were going to be late with the results, I would have went someplace else. I explained to them on my VERY first visit and they continued to say I would have them. Absolutely upsetting. Also they don’t know how to answer the phone, a lot of times I called I had to call several times before getting answer. The one day I called 6 times before actually getting someone to pick up. In their voicemail message they say to send an email to them. Meanwhile I emailed roughly 30 days and still yet a response. Not very professional, if you ask me."
"Starting testing in October, we had our last appointment in January STILL no results and the last time I went in there to find out if they were ready because no one ever answers the phone or returns calls they informed me that they were having a problem billing insurance and that they would give my sons results if I paid them, so I asked so they are ready ?? Still pending... It has been well over 4 months with no answers and days and hours of wasted time! I am in process of reporting this office to several different agencies. I believe they are running a scam business"
"I waited almost a month for an appointment with a provider and was then told that the provider would no longer be joining their practice so they rescheduled me and I had to wait another month for my appointment. I was ok with that since that’s obviously something they can’t control however, The day before I that appointment I was told I would once again have to reschedule due to that provider not being able to do telehealth. I specifically told them I would need a telehealth appointment multiple times due to my work schedule and also the distance (their office is over and hour away from me). After that I called and left a message to see if there were any other appointments in the upcoming week but they never got back to me. It’s been almost 3 weeks now. So basically they had me waiting almost 2 months in vain when I could have gone to someone else who wouldn’t have wasted my time. Other reviewers are 100% right they are awful when it comes to scheduling. Would definitely not recommend."
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