Verizon 3451 Southwest College Road, Ocala, FL 34474

"I returned a phone to this store and was directed to Jessica. It was a new phone and explained that it was very uncomfortable in a case and with large hands, they were tripping over the large lip of the case and felt this phone was not for me. She informed me that there were several cases that I could look at, but all cases were the same in that way. My objective being at the store was hoping someone could possibly help me out with a more comfortable phone as mine was 5 yrs old. Then problems started, miscommunication. I simply could not get a straight answer, no proper responce. She asked me why I asked several times, I then realized that I was dealing with a uncommunicative person. I finally asked for my old device to be re-activated and turned out to be a 50 minute ordeal with the inability to explain. I'm sure this store is well managed and hope Jessica continues and works on her communication skills as a Verizon representative and maybe some day I will get help finding a comfortable phone."

"Giving 5 stars for Hayley and Larry's support. Plus the rest of the staff for their added support as well. Verizon has been a pain the last week and created a big mess of my account all on their telephone customer support service and (separate times) Hayley and Larry stepped in and helped to the best of their ability. I wouldn't have had a better experience over the phone. I want to truly show my appreciation for both specialists. They were professional, kind and showed the kind of customer service that should be provided by phone as well. So again,THANK YOU Hayley and Larry."

"Hector was very professional and knowledgeable about his profession. Knew the deal s and even how to help out a combat veteran. Ended up not going in there for anything. Hector is very personable and friendly. Thank You very much Hector sir."

"Had to go here to activate my sons iPhone. We paid for the activation fee online when we bought the phone. Once we arrived they wanted another $30 in store for activation? Just because we ordered the phone offline they wouldn't accept the previous acct fee. They wanted another paid in store. Just signed up with Verizon but slowly starting to regret it."

"These people are amazing! The manager is so pleasant and runs the place so efficiently. Being in retail management I was impressed. Sierra helped me and she was not rushing me. She answered all my questions. She really went above and beyond for me. I couldn't be more pleased with the service. I would recommend them and will to everyone I know."