Erin Mateer, MD

"Dr. Mateer is one of the finest OB doctors. She's is kind and compassionate and tends to detail. Thank you for caring and taking care of me..."

"Disappointed in the fact the office is unwilling to work with me in trying to resolve a $25 no call/no show charge. I have called and written a letter with no response other than their reoccurring bill. In the end, the amount of money costing them will exceed what they will get in return for that missed appt. Now I am not a patient that has a habit of missing appointments. I had a personal situation occur & as a result temporarily had a break in ins & other things going on & I forgot. A human error that I admit to. It was wrong but not a previous issue nor one that should not have been considered as ok we can waive this time but absolutely not in the future. The negative response from the staff immediately escalated to a conversation that was not where I wanted it to go nor I am sure they did either but thats where it went. I actually never had a problem with the Dr. Mateer, liked her and her staff initially but god forbid you have a money issue apparently and need them to review a $25 fee. I never had this experience & I get its something that they need to do but I also get that sometimes things do happen as as a business they all cannot say they cannot understand and "life" sometimes gets in the way of something. I would get if it was second time. Totally get it. But first time? I received a letter right after I missed my appt that IF I missed another I would be asked to leave the practice and be charged. I should have been given a bill at that time. My impression was that they were reminding me of the policy. How many people actually remember everything they sign? I mean that paperwork could have been signed for some years before and you expect everyone to remember? Mine was not but I am just saying even if I did, I didn't pay attention (my fault) because I don't not cancel so my fault in not making sure I did. For that I was wrong but I really do think they need to give some understanding or see why before passing attitude and not be willing to work with you. Again just sad because I had no issue with the physician nor staff until we have a $25 bill. Guess I am not understanding because I never had been charged this nor ever had a doctors office unwilling to work with you and that is what is troubling to me."

"Been desperately trying to get in contact with this office, have left vm after vm and still have yet to receive a call back. This has been 2 weeks now. I find it extremely unprofessional that the office refuses to answer/return calls. If they are not accepting new patients, doesn't accept a specific insurance, then a simple courtesy call saying so is better then crickets. It's a shame because Dr.Mateer comes HIGHLY recommended and praised. Sadly the front office staff is destroying that for her."

"I was referred to Dr Mateer by a co worker after seeing another OB in Ocala who was terrible. The staff quickly had me scheduled and was seen by the nurse practioner Elizabeth. I had only met Dr Mateer twice before having my little one but she took the extra time to spend with me during my visit. She was very kind and knowledgeable about what I had going on during my pregnancy. The office staff have always been courteous and prompt with everything. When I gave birth, Dr Mateer was there within 15 minutes, my labor was great, although the nurse I had was not listening to her, my little one was here within 1 hr. She seen me in the hospital after baby was born. They were on top of my PPD as well. I would recommend this practice to anyone needing an OB/GYN!"

"I have been seeing Dr. Mateer for 4 years, I will follow her no matter what location she and her staff move too. I have built a personal connection with almost all of the staff there over these last 4 years and I know my son Silas also has too. Everyone lights up when seeing him and it brings a different kind of joy to my heart seeing everyone care so much for him as well. I know the staff absolutely loves seeing these kids grow as much as taking care of us as women. Thankful to have had these wonderful people care for me and my needs for all these years."