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Edwin Pickett: Allstate Insurance
3423 Chiquita Boulevard South, Cape Coral, Florida 33914
About the Edwin Pickett: Allstate Insurance
Edwin Pickett: Allstate Insurance is a trusted insurance agency located at 3423 Chiquita Boulevard South in Cape Coral, Florida. With a commitment to providing reliable coverage and exceptional customer service, we strive to protect our clients' assets and financial well-being. Whether you are in need of auto, home, life, or business insurance, our knowledgeable team is here to help you find the right policy to meet your unique needs. Contact us today to learn more about how we can help you secure the protection you deserve.
Photos of Edwin Pickett: Allstate Insurance
3423 Chiquita Blvd S, Cape Coral, FL 33914, United States
Opening hours of Edwin Pickett: Allstate Insurance
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Edwin Pickett: Allstate Insurance
"Despite the nice people that work in the office, I had a negative experience with Allstate. I cancelled my policy and switched to another insurance company back in November of 2022. Allstate kept charging me money for the next 7 months after my policy was cancelled. I had to call the office multiple times and fight to get my money back. They still did not pay all the money they owe me. I hope other costumers don’t have to go through the same experience."
"Customer service is lacking terribly! You never talk to anyone on the initial phone call, and you may or may not get a return phone call in a timely manner, or at all. Initially called on September 12th to cancel our policy and no one ever bothered to call back. Finally received a call back today in regards to canceling our policy, after I left a message and sent a text that I needed to hear from someone today! We found better priced insurance and definitely a company with better customer service. Not sure what the problem is but y'all need to step up your game with customer service!"
"I understand that all insurance agencies have been busy over that past year, and I even received a message from the Edwin Pickett office asking customers to be patient but all calls will be returned. WHAT A LIE!!! I called probably 20 times about renewing my home owners policy, and finally spoke to someone that told me he was researching my options. I received an email with what he claimed was my best option. I called several other companies (all of witch answered their phones and all offered better coverage for less) and ended up switching all of my insurance to USAA. I again call Edwin Pickett's office at least 10 times over a three week period with no answer and no call back. I finally reached someone and canceled all of my policies (costing me three weeks of insurance). This week I had another premium taken from my account for an umbrella policy they did not cancel. I left my forth message today without any response. I do not understand how they can stay in business with such terrible customer service. Allstate Corporate office should investigate how this office is conducting business. Extremely disappointed."
"Edwin Pickett and his company are the worst insurance agency in Florida. Tons of complaints by hundreds of people and they pretend there is no problem. No one, I mean no one returns calls. They mess up policies and leave people uninsured. Then they don't even try to help you get different insurance. Edwin & Jenny Pickett have an inability to hire and retain staff. Non of their employees know how to do anything. Deplorable customer service."
"I’ve had the displeasure of trying to work with this company to get a quote for the last 3 months. Back in March when my insurance company filed bankruptcy I was on the list to be picked up by another company, however the front desk girl (who’s now fired) dropped the ball and in turn I was left without insurance. My mortgage company stepped in and purchase a higher premium insurance. When I called the local Allstate branch no one wanted to own up and just wanted to write a new policy. Which is great and all. I was told in March that all I needed was the declaration page from the current insurance that my mortgage company had purchase and also a summary from the adjusters office. I sent those in to Mallory (who has all of 2 brain cells left) she said ok I’ll write up the policy I had her quote me price and everything. Wks go by and I don’t hear back from her so I call left a message no return phone call so I emailed her only for her to tell me I need a four point inspection and a wind mitigation. Had she told me everything I needed back in May I would have had those done. The communication is as poor as it gets, the clear cut instructions is even worst, and absolutely NO ONE follows up with you when you’ve sent them the requested documents. I understand insurance is a nightmare in Florida at the moment but this level of customer service I'm disgusted with."
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