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Jack's Insurance
4710 New Tampa Highway, Lakeland, Florida 33815
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About the Jack's Insurance
Jack's Insurance is a reputable insurance agency located at 4710 New Tampa Highway in Lakeland, Florida. With years of experience in the industry, our team of knowledgeable agents is dedicated to providing personalized insurance solutions to meet the unique needs of our clients. Whether you are looking for auto, home, life, or commercial insurance, we have you covered. At Jack's Insurance, we strive to offer competitive rates and exceptional customer service to ensure peace of mind for our policyholders. Contact us today to learn more about our services and how we can help protect what matters most to you.
4710 New Tampa Hwy, Lakeland, FL 33815, United States
Opening hours of Jack's Insurance
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Jack's Insurance
"This agency is very weird . The original rep said it would take 2-3 business days or less if I am not mistaken it has almost been TWO weeks and I have not heard anything back. I called and the rep was rude after me asking her what’s taken so long as if it was a problem that I asked. Then she proceeds to say the incorrect company with an attitude like It was causing a problem. Obviously something isn’t right if another person commented the same thing. Do better people!"
"Called me within 10 minutes. Answered my questions and offered to have someone call me the next day. Thank you Alisha. Sincerely Rosa Uphold"
"Thank you for your feedback in regards to the post about your refund. We would like to take the time to clarify a few things. When working with an Excess insurance company refunds must be sent from the carrier back to the agency with proper documentation so we can issue the proper refund amount and remain within our legal requirements. It can take up to 6 weeks for an excess company to process a refund as they have fees paid with the state and filings they must complete for EACH policy. After careful and thorough review of every document pertaining to this file, the documents show we received the refund in question on 11/20/2019 on our carrier's statement, the refund was processed on 11/21/2019 and your refund check was mailed out on 11/22/2019. Our records show we have communicated with you on multiple occasions via phone and email since the cancel request was submitted with proper signatures. Thank you also for your feedback in regards to voicemails. We return voicemails in the order they are received provided adequate information is furnished however we are a small agency and if we are on the phone or with a client it might be a little while before you get a return phone it doesnt help to call back to back if we are with a client we are busy and cant take the call we look forward to speaking with each and every one of our clients and giving each of our clients the one on one attachment they deserve. Manufactured housing insurance is a very unique field that Jack's specializes in and our clients are extremely important to us. However, in this unique field it can take time for document processing. Thank you for all your feedback as it does help us provide the very best customer service for our clients."
"Were originally very easy to work with. Any follow up phone calls, were responded to 1-3 weeks later, if they were responded to at all. I made a call about 10 days ago, and still haven't heard back. Took me over 2 months to restore an insurance policy."
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