Equinox Coral Gables,

370 San Lorenzo Ave, Coral Gables, FL 33146, United States

"What a scam! I work for a company that gets a discount with this gym. I was speaking to Milan Wagner, Sales Manager since Thursday, 01/11/24 and he quoted me one rate. I even asked him in the same email to confirm that that was the rate I was going to get and he confirmed it with a "Yes" and "Correct". We agreed that I would go in on Monday 01/15/24. While I was there trying to do the membership he had an issue with his system and it wouldn't let him complete the membership. He said "No worries, it just has to go thru an account manager and you will be set." I specifically asked him if the rate that he quoted me would be affected and he said "NO!". Yesterday, 01/22/24 he send me a text with a completely different rate. I informed him that that is not the rate I was quoted and I have it in writing the rate that he had originally given me. Today, 01/23/24 I called again and spoke to one of the managers that I have been dealing with all week, Aubrey Hoffman and she informed me that I'm stuck with the higher rate and there was no one I could talk to that could give me the rate I was originally quoted. Basically, she said "to bad, so sad." Be very careful because this gym gives you one rate to get you in the door and then they do a bait and switch on you. This is one of the most unprofessional businesses I have dealt with. Again, WHAT A SCAM! You added a response but you have done NOTHING to correct the situation."

"Well equipped gym! I had no trouble finding the machines I wanted to use. Equipment is maintained clean. Staff is friendly and helpful."

"Great location and staff are friendly. I like most of the instructors who are professional and helpful. HOWEVER, Ani is definitely the worst and rudest coach I’ve ever seen. Can’t believe they are giving her more group classes now. What a joke."

"It’s a great gym. Reliable, clean, has everything you would need, broken things get fixed quickly. Good levels of service. Delivers what it needs to, not more, not less. The only “complaint” is that they raised their price twice in 2yrs post-pandemic… I’m hoping it’s not an annual thing."

"One of the best workout locations on the planet top notch equipment great staff always on top of their game the best trainers on the market most courteous managers in any Fitness establishments I've been to always a pleasure doing business with them thank you equinox for your loyalty in supporting our business"