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esurranty
13155 Southwest 134th Street, Miami, Florida, United States
About the esurranty
Esurranty is an innovative insurance agency located at 13155 Southwest 134th Street in Miami, Florida. We specialize in providing comprehensive coverage for a wide range of electronic devices, including smartphones, laptops, tablets, and more. Our mission is to offer affordable and reliable protection plans that give our customers peace of mind in case of accidental damage, malfunctions, or theft. With a commitment to excellent customer service and quick claim processing, Esurranty is the go-to choice for safeguarding your valuable electronic investments.
Photos of esurranty
13155 SW 134th St, Miami, FL 33186, United States
Opening hours of esurranty
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of esurranty
"They are just sitting to get deductible when a claim is filed, once the deductible is received they will ask you to ship your device and if you do that you'd never receive your device back neither you will receive your deductible back since they get your signatures on the claim submission form. The positive feedback is just from their internal people. Would never recommend this to anyone"
"Don't buy policy its a scam company. I submitted a claim 2 years back. Never got my device back and lost $400 for policy and deductible. Once you send the device and deductible they will never respond. Cannot do anything now its game over story. BBB also couldn't do anything,"
"Very Very disappointed with this service, especially after reading some positive reviews before i had purchased. My recommendation based on my experience that I will outline below: Do not use this service, it sounds great and easy..but you will likely be incredibly frustrated and may not even receive your phone. My experience: I submitted a claim over 2 months ago (6/4), sent in all documents asap and had them approved. A replacement deductible was taken out of my account right away, which is fine and I agreed to. However, after that deductible was taken..I waited and waited for an update to where my phone was. At first the support representative assigned to my case was responsive and assured me it was on the way. After a month went by and I hadn't received the phone i was told that the carrier had lost my shipment and the phone was no longer on its way. Since then I have not heard from anyone at esurranty for over a month. Esurranty says it has a customer chat functionality on its website..but its always busy, inclining me to believe it doesn't even exist. Additionally, they have a phone # just for new sales contacts, however even when you try to call that no one answers. If you want to test this out I employ you to go to their website and try to get a hold of someone. Your primary communication is supposed to be a claim rep that is assigned to your claim..however getting them to respond is incredibly difficult and frustrating. As i feel this has been such a fraud, I opened a BBB complaint (BBB CASE#: 90170046). The business has failed to even answer there. Again I highly recommend staying clear from this company. Happy to provide more detail, as I would hate for this to happen to someone else."
"I paid in full for a 1 year plan and when I filed a claim, over 3 months ago, the company went dead on me. No calls back, no emails regarding my claim. I could not talk to a live rep no matter how many times I called and left a message. Even after I uploaded and faxed the required claim forms twice. I am considering fixing the phone on my own and suing them for the repair and aggravation. There is nobody to talk to unless you want to give them money. I keep getting emails to renew my policy (give them money) but no response from claims. Feels like fraud . Money comes in but its not going out."
"Very fast to replace my phone. Their customer service for claims is done through email and a ticket system but they explain everything very clearly and everything is in writing that way. If you need to speak to someone live you can after you send in a ticket. Overall, I got a new phone 2 days after I sent my broken phone, they paid for next day shipping and even offered to overnight me a loaner iPhone during the claim and I am very happy. I highly recommend esurranty."
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