Foot Locker

"Santos is the store manager and he did not even address me acting very mean to me talked down to me and is a racist. He said I was a cockroach and ignored me and smiled at everyone. Very direspectul"

"The customer service was terrible. You have two gen z-ers working here who lack basic communication/customer service skills. One kid was just on his phone in the corner offering no help. The girl we eventually found and asked for a size. Usually they’re supposed to welcome customers in and offer help for a size. She hands us our size while she’s talking on the phone. She doesn’t say a word when we check out. She rolls her eyes at the broccoli top head on his phone when I take my card out too soon. Stop hiring kids who were raised on iPads."

"Never Going Back I first visited the Foot Locker store located at Coral Ridge Mall (FL) with my family with the intention of buying shoes for all. My husband asked a chubby girl, who was at the cash machine doing nothing, if she could assist. However, she indicated him to download the app while having a terrible actitude. We ended up leaving. Later that week, I went to another Foot Lococker location. This time at the Pompano Beach city center. There were two associates talking. None of them bothered to assist me. I asked the price of a pair of shoes I was holding to one of the employees who seemed to be exausted. He said the numbers, took the shoes from me and put them back without asking if wanted to buy them. At the end, I spend over $350 at the NIKE website. I understand that stores are strugguling to find quality employees. However, bad employees, as shown, are not the answer."

"Friendly, helpful staff. I was in possession of an older gift card and unsure if it would still be active. Staff member was more than happy to check the status and assist with my granddaughters' school shoes. Win...win for all!"

"I would like to give a huge "Thank You" to the young lady that helped me today at Coral Ridge Foot Locker. I've worked in customer service most of my career and I can tell you that it isn't very often that I stop and really appreciate quality customer care. I believe her name was Toni, she is a young woman with green hair and a nose ring as well as being a different race than I am. (Shame on me), I judged her before she said hello and was 100% WRONG! She was patient, had amazing product knowledge, possessed the skill to make me feel special while also assisting other customers. I walked in the store determined to not buy anything, wasting time until my watch was repaired. This Beautiful woman even went as far as letting me try on the woman's version of the same shoe (+1.5 size) to assure I was comfortable in the shoe because I was going to order it from the Foot Locker website (out of stock in this store) I purchased 2 pairs of shoes plus the pair online and will continue to buy all my sneakers from Foot Locker as long as she works there. Keep up the great work, I hope that it rubs off on others. Thank you for renewing my faith in Exemplary Customer Service as well as opening my eyes to fact that people are people no matter our socioeconomic background. You are a GEM! Thank you and I'll be back, thanks to you. You made a sincere emotional impact on me today that I will not soon forget. Store# 307026, Date: 10/15/2022, Time: 3:15 PM, Transaction # 434**, Toni S"