Estrella Insurance #337

"Price doubled with less coverage. The girl was more interested in giving me the most expensive options. Then she said everybody's price went up, talked to 8 people with the same insurance no one had higher rates. Do better. Derli Sarrias was the agent"

"I used to be worry free working with estrella, the people working there used to be people that would do EVERYTHING for you. This past year, hands down I have had to do everything myself, I was charged fees by an insurance company because agents now don’t care to do their jobs. I got more done on my own. It’s Beyond embarrassing! The people working here should be ashamed."

"Called this location for a quote. Spoke to Julie whom gave me a good quote. I asked her to email it to me. I never received the email. No follow-up call. I tried reaching her many times to move forward and was told she wasn’t in or was busy. I left messages and never heard back. Finally I asked the lady whom answered one day, if she could help me. She said she was with someone and could call me back in 10 mins. Never called me back. I gave up at that point and went elsewhere and actually ending up getting an even lower quote- so it worked out but wow terrible customer service at this location. UPDATE: someone from this location calls me questioning if I got my insurance from another Estrella location. Barely spoke English. But persistently asking if I ended up getting my insurance from another Estrella location. Not even an apology for dropping the ball and their lack of customer service. The most unprofessional people - incredible! Changed my review from a 2 star to 1 after this. Wow"

"Both Ms. Maria Rosell and Yaily Lopez were extremely professional and very helpful and informative. They took their time in finding us the best car insurance premiums possible. Thank you Maria and Yaily! You have a customer for life!"

"Honestly I have had the best experience ever! Sinai is wonderful, she is very attentive and is always there to help me in any questions and problems I have. I highly recommend this company and definitely ask to speak to her because she is truly the best. They are very fast in giving you a quote and taking care of you."